Salesforce Inc. seeks Customer Success Manager in Dallas, TX:

Job Duties: Successfully develop, align, and maintain relationships with key customer business and IT partners to understand their top business goals and priorities. Act as an internal authority on customers' key value drivers and needs, as well as point of contact for customers to internal partners. Orchestrate and coordinate all Signature Success deliverables, experience, renewal, and expansion. Managing overall Signature Customer success strategy, overseeing product adoption, customer engagement and expansion of the Signature footprint. Focus on business value and innovation of customer's business, ensuring agreement on business goals and outcomes. Provide timely, proactive Salesforce feature guidance based on the areas of interest for customers bringing industry relevant expertise. Act as an advisor to customers for the adoption of new features of Salesforce's annual release schedules and proactively identify potential challenges and risks to customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Provide regular updates and communications to key customer contacts during infrastructure service degradations or disruptions that occur during normal business hours. Partner with internal teams like Signature Support delivery and the Critical Incident Center for after-hours coordination. Track the internal root cause analysis efforts to provide the customer with a description of the cause and future prevention actions following infrastructure incidents that impact customers. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements: Master's degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) APEX; (2) SOQL and SOSL; (3) VisualForce Pages; (4) Data Loader; (5) Lightning Web Component (LWC); (6) Force.com Eclipse IDE; (7) Ant; (8) Jitterbit; (9) REST and SOAP APIs; (10) JavaScript; (11) HTML; (12) CSS; (13) Sales Cloud, Service Cloud, Community Cloud, and Commerce Cloud. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 23-142947. Salesforce is an Equal Opportunity & Affirmative Action Employer.

#LI-DNI

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.