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Customer Onboarding Specialist - Mexico

AT Salesforce
Salesforce

Customer Onboarding Specialist - Mexico

Mexico City, Mexico

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Job Category
Customer Success

Job Details

About Salesforce

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Onboarding Specialists warmly welcome our newest Salesforce Premier customers post-sale before they begin the implementation process, to ensure a positive initial experience with Salesforce and the achievement of customer business objectives. This role focuses on helping customers achieve rapid time to value, while helping them build a solid understanding foundation for future growth with their chosen Salesforce clouds/products and the broader Salesforce Platform.

Acting as a trusted advisor to support customers during the onboarding phase and enable their pre-implementation readiness, our team collaborates with internal collaborators and customers to guide initial onboarding conversations.

We are looking for a passionate, customer-centric, and results-oriented learner with a positive attitude who is agile in the face of a dynamic environment to join our team. Your work will directly influence customer experience, setting the stage for long-term engagement and success. By delivering outstanding value in the initial stages of the customer's journey, you will contribute to our customers' success and reinforce Salesforce's reputation as an industry leader.

Job Responsibilities:

  • Become a Salesforce subject-matter expert for specific Salesforce products focusing on accelerating the initial "time to value" for new customers
  • Be the customer's first point of contact post-sale and welcome them warmly into the ecosystem
  • Deliver virtual 1:1 engagements to educate and empower our customers to achieve business value using the Salesforce Customer 360 Suite of Products
  • Use consulting skills to uncover initial business use cases and objectives, setting the stage for long-term customer success.
  • Provide relevant recommendations specific to customers' business needs
  • Create tailor-made Success Paths for customers, detailing the steps that will ensure their business objectives are met
  • Build positive relationships with both internal and external business partners, contributing to broader goals and growth.
  • Actively leverage and chip in to the overall knowledge base and expertise of the community

Experience

  • Consistent track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills.
  • Relevant 3rd-level degree or equivalent qualification.
  • 2+ years of relevant work experience helping customers achieve full business potential through technology.
  • Able to work independently as a self-starter, manage time and prioritize activities while performing effectively under pressure.
  • Able to apply customer success concepts, practices, and procedures to help drive customer success.
  • Excellent presentation skills and the ability to hold the attention of a large group of attendees
  • Comfortably navigating conversations with stakeholders at all levels, Administrators to C-suite

Qualifications and Skills:

Must have

  • Languages - Proficiency in English and Spanish is crucial, Portuguese is an asset
  • Business Insight - ability to discuss customer's business needs and encouraged business value across various industries and company sizes.
  • Communication Skills - convey ideas and solutions clearly and effectively
  • Presentation Skills - ability to hold the attention of and speak to a varied group of partners from Admin to C-suite
  • Consultative Engagements with Customers - experience consulting customers on their business objectives and business strategy. Customer-focused approach and engagement style.
  • Relationship Builder - personable and energetic, able to create rapport with our customers and provide a warm welcome
  • Technical Acumen - experience with software solutions and ability to learn new technology fast
  • Problem solving skills - thinking on your feet and finding solutions independently or in a group setting
  • Organizational Change - accepting change as a constant and ability to thrive in a dynamic environment

Advantageous

  • Salesforce Certifications - Salesforce Admin, Advanced Admin and/or Consultant Certifications are an advantage
  • CRM Platforms - Hands-on experience with aCRM platform suite and associated applications (Salesforce preferred)
  • Project management - understanding of Project Management principles
  • Software implementation - experience with successful software implementation/roll outs, in-depth understanding and the ability to effectively communicate on the topic of developing a successful Implementation Strategy
  • Data literacy - ability to create and read reports and data
  • Ability to prioritize and perform effectively under pressure

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Client-provided location(s): Mexico City, CDMX, Mexico
Job ID: Salesforce-JR266858
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Leave
    • Return-to-Work Program
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Professional Coaching
    • Work Visa Sponsorship
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Unconscious Bias Training
    • Diversity, Equity, and Inclusion Program

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