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Job Category
Sales
Job Details
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We're looking for a strategic growth-focused Consumption Lead to drive adoption, growth, and success of Commerce Cloud within our largest GMV customers, helping them fully leverage the platform to achieve their e-commerce objectives.
As a Consumption Lead reporting to the Sr. Director, Consumption COE, you will set the strategic direction and consumption growth for priority accounts, focusing on:
Account Growth
- Drive consumption growth through successful implementation of initial commerce use cases
- Understand Customer's business and objectives by conducting research, prepares thoughtful questions and insights in advance of customer meetings
- Practice active listening and uncovering Customer's buying motivators, decision criteria, investment propensity and who's who in the Customers Buyers Circle
- Gain commitment and buy-in to drive customer decision making by achieving a shared vision and proactively considering the value props that tie all the stakeholder together
- Apply business acumen in Business Planning by considering economic, industry and company factors with a Customer-centric lens
- Track and drive key consumption metrics including GMV, order volume, and platform utilization
- Develop data-driven expansion strategies based on consumption patterns
- Create and execute account plans to achieve targeted consumption goals
- Guide customers' commerce roadmap to maximize platform value
- Identify and execute expansion opportunities across commerce product portfolio (B2B, B2C, D2C and others)
Technical Expertise
- Understand customers' e-commerce architecture and business requirements
- Create technical POCs for commerce expansion opportunities
- Guide customers on commerce platform best practices and optimization
- Expertise in commerce implementation patterns and architectures
Customer Success
- Create strategies to accelerate Commerce Cloud adoption
- Engage with C-level to operational teams on commerce initiatives
- Collaborate with internal sales teams, implementation partners, solutions engineers, and customer success
- Build business cases demonstrating ROI of increased platform adoption
- Create consumption acceleration playbooks based on customer success patterns
- Drive adoption of new commerce capabilities aligned to business outcomes
- Drive measurable business outcomes through commerce capabilities
Minimum Requirements
- 7+ years experience of applicable sales/customer success experience with technical expertise
- Experience driving consumption/adoption in enterprise accounts and portfolio management
- Strong experience in enterprise e-commerce solutions will be added advantage
- Technical knowledge of digital commerce architectures will be added advantage
- Ability to engage technical and business stakeholders
Preferred Requirements
- Understanding of order management and marketplace solutions
- Understanding of retail/commerce business metrics and KPIs
- Familiarity with Salesforce ecosystem
- Salesforce Commerce cloud certification
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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For California-based roles, the base salary hiring range for this position is $168,420 to $225,260.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.