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Job Category
Program & Project Management
Job Details
About Salesforce
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For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.
The Programs, Ops & Tech team operates within Account Success to ensure operational rigor in running the business while supporting various special projects aimed at driving growth and transformation.
- This Strategy & Operations Senior Manager role reports to the Director of Business Planning for Account Success and will own the compensation strategy and drive the execution of that strategy on an ongoing basis for the Account Success team
- The role requires a blend of strategy & planning, operational execution and program management
- The role will require close collaboration with senior leadership in Account Success, as well as collaboration across Salesforce
- This is a high-impact role, with evolving priorities and demands as our incentive strategy evolves with our business needs
- We're looking for hardworking, driven candidates who have a strategic mindset on how to incentivize people to meet business needs, attention to detail, willingness to lead multiple priorities, creative problem solving abilities, the ability to influence leaders and peers cross functionally, and the ability to deal with ambiguity effectively
Responsibilities
- Become the leader and subject matter expert for the existing compensation strategy for Account Success
- Build trusted relationships with key stakeholders across the business, including Business Intelligence, Strategy & Operations, and other teams
- Establish and maintain trusted relationships with the Account Success leadership team in order to develop a deep understanding of business needs and how incentive metrics will help drive outcomes
- Lead the design of the FY27 incentive strategy, including establishing an overall project plan and identifying key milestones and stakeholders to execute on our FY27 strategy, and incorporating objectives of executive leadership
- Evaluate ongoing business performance against our existing incentive strategy, and develop solutions for gaps, corner cases, M&A situations, etc. that require customized solutions
- Provide regular communications and updates to executive leadership, and incorporate any feedback and revise the strategy & plan accordingly
- Understand key business objectives at the executive level, and help craft solutions and incentives to motivate behaviors that will achieve goals
- Build executive-level presentations for global leadership reviews related to incentive strategy
- Develop a deep understanding of the operational processes required to execute the strategy, and ensure the cross functional teams are aligned with execution against our objectives
- Align our incentive plans with our overall GTM strategy, and have a watchful eye on alignment across key delivery teams, such as Sales and Renewals
Requirements:
- Excellent presentation and executive engagement skills.
- Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.
- Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy.
- Strong business acumen and stakeholder management.
- Proven track record to structure and transition sophisticated problems to solutions.
- Customer Success Strategy Experience or 10+ years of professional experience, ideally in consulting or sales strategy, business operations, or revenue operations roles.
- Flexible schedule, the ability to work with our global Account Success teams in different time zones.
- Ability to travel on a quarterly basis if required
Desired Skills/Experience:
- Program/Project Management and/ or strong understanding of Customer Success
- Knowledge of Salesforce product and platform features, capabilities, and best use
- Experience with an enterprise CRM or customer service application
- Sales or Customer Success compensation knowledge and experience
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For California-based roles, the base salary hiring range for this position is $169,600 to $233,200.
For Illinois based roles, the base salary hiring range for this position is $155,400 to $213,800.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.