Join our growing Service Cloud team as a Service Cloud Account Executive with focus on our growing Field Service Business.

You will be responsible for leveraging the untapped opportunities across the Service Cloud / Field Service space with the leading Field Service offering in your bag. You will work in partnership with the account owners, the Core Account Executive team.

In this role you will formulate and implement a Service Cloud Field Service sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and develop new customers in the enterprise space. This role will work with mid-size (Commercial Business Unit) as well as Enterprise Business Unit (Large Accounts). And both existing accounts as well as prospects- and seek to build new relationships in a set of assigned territories.

Your Impact
This unique position collaborates internally and externally to position the incredible value of key Service Cloud Field Service solutions supported by additional products as; Appointment Booking, Virtual Remote Assistance, Self-Service and Knowledge portals as well as natively embedded scheduling and dispatching functionality into the market leader customer engagement platform, Salesforce Service Cloud.

You will work closely with current- and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals.

You will identify opportunities across the broader Service Cloud offerings to help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast-paced, collaborative and fun atmosphere, as a valued member of our Ohana.

Your Responsibilities

• Develop and implement successful campaigns across the install base, prospects and whitespace
• Personally build new leads from prospecting efforts and assist others to qualify leads & sales opportunities thoroughly
• Leverage business from new & established relationships
• Strategize, negotiate & close business
• Understand the commercial aspects of the Service Cloud solution
• Exceed an annual sales quota by running a full sales cycle to address client problems and transform their business as related to their contact center needs
• Enable and educate internal teams to ensure they can successfully seek Service Cloud opportunities
• Be customer-facing as required

Key characteristics we look for in you

• Several relevant years of experience as a value-seller, in the Field Service SW industry is a must!
• Ability to multi-task
• Committed to continuous learning.
• Curious - always asking why
• Ability to collaborate with multiple internal plus external stakeholders to drive the best outcome for the customer and Salesforce
• Enjoy developing a strategy and bringing everyone along on the journey. Ability to execute on that strategy
• Strong sales discipline
• Resilient, fearless and works well in a team
• Fabulous negotiation and collaboration skills
• Sees a path forward no matter the challenges
• Strong organizational and time management skills
• Public speaking / on-stage presentation skills; storytelling
• Enjoy working with customers and taking them on the Salesforce Customer Journey
• Fluent in French and English

Accommodations

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