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Job Category
Customer Success
Job Details
About Salesforce
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At Salesforce, there is nothing more important than our customers trust in us and responsible use of our solutions to achieve incredible business outcomes. Our trusted experts and high-value services make this possible by engaging with customers from a place of expertise, integrity, experience, and innovation. In collaboration with Sales, Technology & Products, the entirity of our Professional Services organization, we partner with our customers to strategize, design, and implement solutions that bring the full potential of Salesforce to our customers' business.
We are giving focus to our Professional Services orgnization's scope of influence & capability in the area of AI technologies that are core to Salesforce's Einstein solutions with the role of AI Business Strategy Consultant. AI Consultants will have generative, predictive, and analytic AI knoweldge and have proven expertise in the area of AI ethics, design, and general technology understanding. This role contributes specific AI-related expertise to our strategic engagements for customers across industries, serving as a trusted advisor to our key customers. Their work involves guiding our highly skilled and collaborative project teams in strategic engagements, coaching both non-technical and technical consultants, managing customer relationships at executive levels, and delivering strategy & roadmap deliverables. Strategic AI Consultants are also domain experts who actively participate in the pre-sales, delivery methodology, scoping, product feedback, marketing (thought leadership), and knowledge transfer.
AI Business Strategists will contribute to and/or lead passionate, impactful, collaborative teams focused on delivering complex, transformative strategy engagements. Partnering and collaborating directly with C-level customers, you will craft innovative, industry-specific and experience-led strategies for responsible AI solutions, which clearly define the vision, program success metrics and an executable roadmap which achieves desired business outcomes. Working with our key customers, partners, and technical delivery leaders, you will drive scale, speed to value and a sustained landscape for future success.
AI Business Strategy Consultants will play a vital role in delivering trusted AI to Salesforce customers.
Core Responsibilities
AI Expertise
- Apply ever expanding knowledge of AI technologies, at large and at Salesforce, to provide broad strategic perspective and guidance to Salesforce customers. Create and maintain PoV and thought leadership content regarding AI topics.
Provide Trusted AI Professional Services
- Participate as the leader of AI Coach engagements. Develop readiness assessment, vision, strategy, and PoV for other workstreams specific to AI focus topics. Be accountable for applying our ethical guidelines, flagging concerns regarding inappropriate or inadequate responsible use/ownership of Salesforce AI solutions, and co-creating roadmaps for AI implementations.
Product Alignment
- Partner with TMP leaders to ensure continuous feedback between PoV/content /asset creation and AI powered product direction to maintain consistent feedback between product management and customer implementations. Stay aligned to Salesforce and TMP priorities and strategies in an effort to craft customized and prioritized solutions to customer engagements.
Industry Alignment
- Partner with Industry/OU leaders and to ensure continuous feedback between PoV content creation and industry specific insights and needs. Stay aligned to industry priorities and strategies in an effort to incorporate customized and prioritized solutions to customer engagements.
Customer and Exec Engagements
- Engage senior level customer leaders in planned meetings, workshops, 1:1 engagements and roundtable discussions to establish links, demonstrate AI expertise and build our credibility as trusted services resources to help grow Salesforce awareness and create stickiness in accounts. Be the person in the room who owns the conversation about what these technologies can mean for our clients, and the commitment we have to implement responsible AI in partnership with them and their customers.
Account Strategy
- Trusted advisor and partner to the sales teams in creating relevant, customized solutions and engagements for key accounts. We partner with internal collaborators to translate the needs of our customer into relevant Salesforce solutions to solve their biggest needs. Provide advisory services to pre-sales activities.
Knowledge & Enablement
- Coordinate and collaborate on knowledge, assets, enablement, and other tools to scale AI knowledge throughout professional services by harvesting work done within the Global AI Practice and supporting operations to distribute and manage content.
Minimum Requirements
- Strategic consulting experience with large clients and responsibility for recommendations from vision to operationalizing roadmaps (8+ yrs)
- Expertise working in, researching and publishing, and/or consulting and implementing AI capabilities
- Be well versed in overall AI challenges and technology trends, and have significant in-depth knowledge and experience in translating trends into successful strategies to address executive questions and concerns. Understand challenges and opportunities across industries and how Salesforce use cases can solve for them.
- Experience in Enterprise Architecture, Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management and/or Value Realization
- Understands the concepts, practices, procedures, and deliverables associated with solution development, implementation and operational readiness
- GTM support experience, including scoping, proposal development, RFP response, demos/presentations
- Be knowledgable in Salesforce products and capabilities and have experience designing and/or implementing Salesforce solutions
- Held an active role in a firm's digital transformation, through the use of technology and business process improvements
- Strong executive presence and presentation / facilitation skills
- Occasional travel (average of 40%), variable
- Degree or equivalent relevant experience required.
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