We are currently looking for Full Time Telephone Operators for our 5 Star/ 5 Diamond Resort.
Salamander Resort and Spa is a 5 Star Luxury Resort located in beautiful Middleburg, VA. We offer professional privileges, training and growth both within this beautiful horse & wine country and beyond. As an expanding luxury hospitality portfolio, the advantages and opportunities are endless - let your entrepreneurial spirit shine.
The Telephone Operator will Coordinate guest services by providing prompt service for bell & valet requests, also support front desk processes.
Essential job functions:
- Act as dispatch for security, guest services, tram service, housekeeping and property operations employees. Provide timely information via communication system in response to guest requests.
- Promptly answer the telephone calls, greet callers with a positive and clear voice. Listen attentively to the caller to ascertain the purpose of the call to ensure connection to another department is accurate.
- Accurately transcribe messages as requested. Input and retrieve those messages when asked, reading and verbally reciting message for the guest.
- Receive wake-up call requests, accurately putting requested time into the automated system and confirming times with the guest.
- Answer basic questions regarding the resort, amenities and operations to prevent unnecessary transfers.
- Be responsive to guest requests and complete log sheet(s) as appropriate. Weekly file all log sheets, ensuring all are completed in full.
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- Salamander offer great benefits for Full Time service professionals:
- Health & Welfare
- 401 K Retirement plan/ Full-Time and Part-Time Service Professionals are eligible.
- Dental and Vision
- Paid Time Off
- Company Paid Holidays (8)
- Access Privileges & Discount Programs for employees, friends & family discounts on room stays at all Salamander locations.
- Discounts on dining, retail, spa, golf, and other hotel & resort amenities
- Free meals
- Free uniforms
- Career growth opportunities
We invite you to explore joining this friendly, diverse and enthusiastic team of professionals, striving to provide the very best in service and driven to maintain Forbes 5-Star status, a catalyst that has catapulted this spectacular resort into one of the world's most coveted and elite destinations.
Please apply online at: salamanderresorts.com/careers
• "Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."