POSITION OBJECTIVE

As a Server Assistant / Greeter you will provide extraordinary customer service while graciously assisting the service team. You will be responsible for the positive experience of guests through effective greeting upon arrival and a proper thank you upon departure. You will assist with the general timeliness of service with enthusiasm and a stern sense of urgency.

ESSENTIAL JOB FUNCTIONS

• Deliver prepared dishes that has been ordered by our guest to designated destination promptly.
• Relays order information to the appropriate service team member.
• Prep any items assigned by a direct supervisor.
• Responsible for the positive experience of guests through effective greeting upon arrival and a proper thank you upon departure.
• Control the flow of work in the room by seating guests
• Ensure that all work areas and stations are kept clean and tidy at all times
• Take incoming telephone calls, note reservations and special requests by guests. Handle reservations for Camellias Afternoon Tea.
• Perform all opening tasks, side and closing duties as well as all daily and weekly duties to the set standards as outlined in the Departmental Training Manual.
• Attend pre-shift lineups, weekly and monthly meetings to be well informed about events, promotions and other news concerning Hotel Bennett.
• Understand how to operate the equipment used in the outlet and to protect all assets in the outlet and in the hotel.
• Assist all guests (internal and external) with any inquiries or requests in a pleasant, helpful manner.
• Actively participate in and follow all health and safety policies and procedures set out for Hotel Bennett.

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Preferred 6 months of related experience in food and beverage
• Must have a knowledge of food service and applicable health standard requirements as designated by local, state and federal mandate(s).

• While performing the duties of this job, the employee is regularly required to stand; walk' use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear.
• The employee must be able to lift and move up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.