POSITION OBJECTIVE

Under supervision of the In Room Dining Supervisor delivers food and beverage orders to guest rooms according to hotel specifications, courteously and efficiently. Also assists in the maintenance and cleanliness of the In Room Dinning area, guest hall way, break down area and all of the equipment. Product knowledge is essential and must know all aspects of the menu and beverage offerings. Deliver amenities to guests. Maintain and contribute to a positive work environment.

ESSENTIAL JOB FUNCTIONS

• Maintain complete knowledge of scheduled daily activities and in-house groups, daily house count, hours of operation of each outlet.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available through In Room Dining.
• Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
• Maintain complete knowledge of guest room layout, locations and room numbers/names. Retrieve all food orders from kitchen, all alcoholic beverage from bar and place on the table/tray in accordance with the departmental standards.
• Serve the food items and beverages to the guest in accordance with the departmental standards.
• Follow and support service commitment and core values.

• High school graduate, some college.
• In Room Dining service experience preferred.
• Certification of previous training in liquor, wine and food service preferred.
• Certification in alcoholic awareness program and Food handling certificate preferred.

• Knowledge of local activities and attractions appropriate for hotel guest.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• Ability to provide legible communication.
• Ability to use Micros and manual systems.
• Minimum 18 years of age to serve alcohol.
• Ability to exert physical effort while transporting trays and tables from service area to guests.
• Ability to focus on details, maintain good coordination and work cohesively with co-workers as part of the team with minimal supervision.

• 90% - Stands during entire shift. 50% - Reaches and bends frequently. 70% - carries 20 lbs and push tables over a long distance. 75 % Verbally communicates with Guests.