POSITION OBJECTIVE

The Massage therapist is responsible for providing exceptional customer service while providing professional massage and body treatments.

ESSENTIAL JOB FUNCTIONS

• Understands and uses universal precautions when providing services. Assesses contraindications of guest that may prevent service from taking place.
• Maintains the highest level of product knowledge and has complete knowledge of all spa services presently offered.
• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
• Recommends products for home use with a minimum service to sales ratio of 25%.
• Performs all treatments on services' menu based on current certifications.
• Suggests to guests other beneficial treatments offered in the spa.
• Understands the ingredients in products and can explain their benefits to the guests. Answers guest's questions in a knowledgeable and professional manner.
• Begins and ends all treatments on time.
• Works assigned schedule.
• Ensures that work areas are clean and set according to procedures.
• Informs Spa Director of product needs.
• Creates and maintains client cards with treatment notes, when appropriate.
• Completes all assigned side work.
• Attends all scheduled meetings.
• Attends scheduled professional trainings.
• Completes other duties assigned by the Spa Director.
• Cleans and disinfects all equipment on a daily basis.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.

• High School Diploma or GED.
• Must maintain an active massage license issued by the State of Florida.

• Customer service experience, preferably in a spa.
• Ability to explain various treatments/services to guests.
• Excellent customer service skills and work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Strong team player.
• Must be comfortable with product recommendation.
• Previous massage experience preferred.

• Ability to lift 25 lbs.
• Ability to stand or sit for long periods.
• Awareness of proper body mechanics to prevent injury.
• Ability to bend, stretch, twist, stoop, kneel or reach with body, arms and/or legs.

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.