Learning and Development Manager

POSITION OBJECTIVE

If you thrive on daily interactions with people, enjoy a fun working environment, and are committed to helping individuals excel in their roles, this opportunity is for you. If being part of a great culture is important to you, we encourage you to apply. Although no job description can cover all duties in detail, the following is a summary of the primary responsibilities for this position: The L&D Manager's main role is to oversee the hotel's development and training initiatives. The position reports to the Director of Human Resources.

ESSENTIAL JOB FUNCTIONS

• Supports Salamander University goals and staff completion of on-line sessions.

• Follows up on Forbes Energizers and any FTG driven programs.
• Organizes Forbes Training, pre-arrival agenda, during and post action plans.
• Collaborate with managers and departmental trainers on learning goals and action plans.
• Make sure new hire training packets are thorough and a professional presentation.
• Ensures line-ups in all departments are effective, informative, brief, standards focused and motivating, taking place consistently.
• Works in tandem with Corporate Trainer addressing Hotel Bennett training needs.
• Follow up and tracks on 30-90 days, ensuring completion. Maintain spreadsheet.
• Instructs or organizes Alcohol Awareness and ServSafe certification.
• Organizes and facilitates Hotel Orientation.
• Ensures OSHA training is compliant.
• Organizes ABC's delivery of leadership classes in tandem with appropriate department. leaders and Human Resources.
• Audits dept. training manuals and new hire training packets.
• Audit departmental sequence of services when needed.
• Conducts Manager's Orientation in tandem with HR team, quarterly.
• Coordinates with Loss Prevention Director, CPR, OSHA training.
• Attends career fairs with HR Manager.
• Ensures HR updates in EDR TV
• Announces monthly promotions and Fun Facts announcement for new managers.

• Updates HR Communication Board and EDR tents with HR Coordinator.
• Facilitates committee for Employee Appreciation Week (with HR).

• In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions.
• Follows the company Vision, Mission Statement and Core Values.

• Ability to work independently with minimal supervision, work with deadlines, multi-task and apply consistent attention to details.
• Ability to interact effectively, in a positive and helpful manner, with staff, guests, visitors and management.
• Excellent organization skills.
• Ability to coach, counsel and provide affective feedback.
• Ability to train and present well.
• Ability to verbally sell and describe the benefits of positions available in a positive and motivating manner.
• Can complement the fun aspect of a positive culture.
• Self-starter team player with dedication to follow-through and the ability to apply sound decision making and judgment skills.
• Must understand the confidential nature of Human Resources and apply mature approach.

• Must have hotel or resort experience. Please do not apply without.
• Training and Development, Human Resources or Hospitality field of study.
• Bachelor's degree or two to three (2-3) years of experience in a related area.
• Familiarity with aspects of human resource functions, exposure to confidential information, a plus.
• TIPS/ServSafe Alcohol, ServSafe Food Certification, a plus.
• Ability to read, write and to speak Spanish, a plus.
• Proficient in Microsoft Office, including Publisher, Word, Excel, Outlook, PPT required.

• Must be able to lift twenty-five (25) lbs throughout the day.
• This is not a 100% desk job as it requires visiting various departments throughout the hotel on a daily basis. 25% administrative activities at desk.
• Must be able to stand for long periods of time.
• Ability to perform tasks with attention to detail, speed accuracy, and follow-through.
• Ability to work without direct supervision.
• Adhere to all health department, sanitation and safety regulation as required by the hotel.
• Set up and organize workstation with designated supplies and equipment.
• Replenish supplies and equipment as needed during the shift.
• Report faulty equipment, maintenance needs and safety hazards immediately to your supervisor.

• Supports Salamander University goals and staff completion of on-line sessions.

• Follows up on Forbes Energizers and any FTG driven programs.
• Organizes Forbes Training, pre-arrival agenda, during and post action plans.
• Collaborate with managers and departmental trainers on learning goals and action plans.
• Make sure new hire training packets are thorough and a professional presentation.
• Ensures line-ups in all departments are effective, informative, brief, standards focused and motivating, taking place consistently.
• Works in tandem with Corporate Trainer addressing Hotel Bennett training needs.
• Follow up and tracks on 30-90 days, ensuring completion. Maintain spreadsheet.
• Instructs or organizes Alcohol Awareness and ServSafe certification.
• Organizes and facilitates Hotel Orientation.
• Ensures OSHA training is compliant.
• Organizes ABC's delivery of leadership classes in tandem with appropriate department. leaders and Human Resources.
• Audits dept. training manuals and new hire training packets.
• Audit departmental sequence of services when needed.
• Conducts Manager's Orientation in tandem with HR team, quarterly.
• Coordinates with Loss Prevention Director, CPR, OSHA training.
• Attends career fairs with HR Manager.
• Ensures HR updates in EDR TV
• Announces monthly promotions and Fun Facts announcement for new managers.

• Updates HR Communication Board and EDR tents with HR Coordinator.
• Facilitates committee for Employee Appreciation Week (with HR).

• In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions.
• Follows the company Vision, Mission Statement and Core Values.

• Ability to promote diversity and enjoys people.
• Ability to work independently with minimal supervision, work with deadlines, multi-task and apply consistent attention to details.
• Ability to interact effectively, in a positive and helpful manner, with staff, guests, visitors and management.
• Excellent organization skills.
• Ability to coach, counsel and provide affective feedback.
• Ability to train and present well.
• Ability to verbally sell and describe the benefits of positions available in a positive and motivating manner.
• Can complement the fun aspect of a positive culture.
• Self-starter team player with dedication to follow-through and the ability to apply sound decision making and judgment skills.
• Must understand the confidential nature of Human Resources and apply mature approach.

• Must have hotel or resort experience. Please do not apply without.
• Training and Development, Human Resources or Hospitality field of study.
• Bachelor's degree or two to three (2-3) years of experience in a related area.
• Familiarity with aspects of human resource functions, exposure to confidential information, a plus.
• TIPS/ServSafe Alcohol, ServSafe Food Certification, a plus.
• Ability to read, write and to speak Spanish, a plus.
• Proficient in Microsoft Office, including Publisher, Word, Excel, Outlook, PPT required.

• Must be able to lift twenty-five (25) lbs throughout the day.
• This is not a 100% desk job as it requires visiting various departments throughout the hotel on a daily basis. 25% administrative activities at desk.
• Must be able to stand for long periods of time.
• Ability to perform tasks with attention to detail, speed accuracy, and follow-through.
• Ability to work without direct supervision.
• Adhere to all health department, sanitation and safety regulation as required by the hotel.
• Set up and organize workstation with designated supplies and equipment.
• Replenish supplies and equipment as needed during the shift.
• Report faulty equipment, maintenance needs and safety hazards immediately to your supervisor.