Salamander Middleburg is looking for a Full Time/ Hospitality IT Specialist join our Five Star team!
About Us: Salamander Middleburg is a prestigious luxury Triple 5 Star/AAA 5 Diamond resort nestled in the heart of beautiful horse and wine country. As part of our Five Star team, you'll enjoy professional privileges, growth opportunities, and the chance to contribute to our expanding luxury hospitality portfolio.
Position Objective: We are seeking an IT Specialist to provide primary support for end user computing needs. You'll play a crucial role in deploying and maintaining hardware and software for both internal and external clientele.
Essential Job Functions:
- Troubleshoot and provide solutions for hardware and software issues.
- Respond to helpdesk queries, isolate issues, and implement effective solutions.
- Procure, set up, and install new desktops, printers, and peripheral equipment.
- Collaborate with existing third-party support teams to troubleshoot and resolve system issues.
- Maintain accurate IT asset inventory and software licensing compliance.
- Ensure systems have up-to-date antivirus and anti-malware protection.
- Test and apply software updates in a timely manner.
- Continuously improve help desk service based on industry best practices.
- Implement methodologies to enhance first call resolution and build strong internal and external relationships.
- Document issues and resolutions to build a knowledge base.
- Take ownership of helpdesk tickets through resolution, coordinating efforts with third-party vendors.
- Foster open communication with end users to promote better understanding of technology.
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Education/Experience:
* IT administratorExperience is necessary for this position
- Bachelor's degree in computer science, Information Technology, or related field.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) a plus.
- Prior experience in IT support or a similar role highly desirable.
- Hospitality experience preferred
Why Join Salamander Middleburg?
- Work in a stunning resort environment surrounded by natural beauty.
- Be part of a dynamic team committed to excellence.
- Enjoy professional growth opportunities within our luxury hospitality portfolio.
Apply Now: If you're passionate about technology and customer service, we'd love to hear from you! Apply today
EDUCATION/EXPERIENCE
• Bachelor s degree in information technology or related technical discipline or experience.
• Possess impeccable oral and written communication skills, excellent customer service skills, ability to apply analytical thought processing and maintain organizational skills.
• Ability to constantly strive for ways to improve and promote quality, accuracy and thoroughness.
• Must possess the ability to research, evaluate, recommend and implement best practices.
• Demonstrate enthusiasm and commitment toward the job and the mission of the company.
• Hospitality experience is desire
Must be available to work Flexible schedule including Weekend shifts*
WORK ENVIRONMENT
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions
Salamander offers great benefits:
- Health & Welfare
- 401 K Retirement plan/ Full-Time and Part-Time Service Professionals are eligible.
- Dental and Vision
- Generous Paid Time Off
- (8) Company Paid Holidays
- Access Privileges & Discount Programs for employees, friends & family discounts on room stays at all Salamander locations.
- Discounts on dining, retail, spa, golf, and other hotel & resort amenities
- Complimentary meals
Please apply online at: salamanderresorts.com/careers
• "Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."