Gabrielle Lead Host - AM Shift

Hotel Bennett is the crown jewel of historic Charleston. Centrally located adjacent to Marion Square, the 180-room property is the culmination of steep tradition, intricate European-inspired architecture, and southern hospitality. Hotel Bennett is home to four distinctive dining outlets - Gabrielle, La Patisserie, Fiat Lux, and the famed "pink bar" Camellias, as well as an urban spa and rooftop pool oasis. A fixture in the Holy City that beautifully marries historic charm with modern aesthetic, Hotel Bennett is an unrivaled destination for both visitors and locals alike.

Overlooking historic Marion Square, Gabrielle showcases the fresh bounty of the Lowcountry with bold, yet refined, flavors. From the moment guests arrive, the interior of Gabrielle exudes warmth and grace. Inspired dishes lead the experience while service guides guests through an evening of unforgettable dishes.

• Responsible for the positive experience of guests through effective greeting upon arrival and a proper thank you upon departure.
• Adhere to Forbes Travel Guides standards.
• To lead department in training and line-ups.
• As lead host, to make sure communication is fluid between shifts
• Share culinary and drink specials with team.
• With management, determine assigned table and flow of the room in seating.
• Understand the timing of seating to guarantee guest a flawless experience.
• Able to utilize OpenTable.
• Successfully complete all assigned side work, both opening and closing, and be available and ready to begin service on time at the beginning of your scheduled shift.
• Take incoming telephone calls, note reservations and special requests by guests. Handle reservations for Gabrielle diners as well as for Camellias Afternoon Tea.
• Make outgoing telephone calls to confirm booked reservations for Gabrielle diners as well as for Camellias Afternoon Tea.
• Work effectively with all Service Professionals, such as culinary, server assistants, other hosts, and management, ensuring efficient and effective teamwork.
• Ensure work area is clean and organized at all times.
• Perform any general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• To exhibit support of all Core Values.

• Must be 18 years of age or older (minimum age to serve alcohol).
• High school diploma or general education degree (GED) required.

• Requires good communication skills, both verbal and written. Must be able to speak, read, write and understand English to facilitate the communication process.
• Social skills are required in addressing and dealing with difficult situations and individuals, and an overall knowledge of proper etiquette and a sense of decorum are required.
• Use of proper approved verbiage.
• Demonstrate knowledge of food and beverage core values, Hotel Bennett service standards, and complete understanding of Forbes standards.
• Must possess basic computational ability.
• Be proficient in the use of OpenTable reservation tool.
• Must have complete working knowledge of Outlook email tool.
• Know all table numbers and seat position numbers (Gabrielle Lower/Upper Level, Lounge, Terrace and Plaza).
• Knowledge of all dining services with regard to which menus to offer to guests.
• Understand how to operate the equipment used in the outlet and to protect all assets in the outlet and in the hotel.

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F).
• Must be able to stand and exert well-paced mobility for a minimum of 8 hours in length. Walking and standing are required for the majority of the work day and possibly for 8 hours or more.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment.
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with guests and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.