Become a Leader at Salamander Middleburg as Director of Front Office
Join our esteemed team at Salamander Middleburg, a Triple 5-Star Forbes-rated resort nestled in the stunning equestrian and wine country of Virginia. As our Director of Front Office, you'll be at the forefront of providing exceptional guest service and leading a team to uphold the highest standards of luxury hospitality.
Key Responsibilities:
• Oversee the daily operations of the front desk, concierge, PBX, bell services, and valet to ensure seamless service.
• Lead by example to inspire a team of Service Professionals, promoting team spirit, training, and development.
• Drive operational efficiency while ensuring luxury standards are met, managing staffing levels, and achieving financial and guest satisfaction goals.
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• Handle guest concerns with professionalism and provide effective resolution as the Manager on Duty.
• Participate in daily line-ups, leadership meetings, and maintain continuous communication with guests and departments.
• Uphold Five-Star and Five Diamond standards, ensuring every guest has a memorable experience.
What We're Looking For:
• A minimum of 5 years' experience in luxury hospitality, with a focus on leadership and guest service excellence.
• Experience in a Five-Star or Five Diamond hotel environment preferred.
• Strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
• Microsoft Office proficiency: familiarity with Opera and Nuvola is a plus.
• Flexibility to work varying shifts, including weekends and holidays.
What We Offer:
• The chance to work at one of the most prestigious resorts in Virginia, renowned for its world-class service.
• Opportunities for career development in a collaborative, luxury hospitality setting.
• Competitive compensation, plus a range of benefits.
If you're ready to take your career to the next level and lead a team in delivering exceptional guest experiences, apply today to join our prestigious team at Salamander Middleburg!