To realize our full potential, RTX is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.

The following position is to join our RTX Corporate, Enterprise Services, Research Center or BBN team:

What You Will do:

The Facilities Service Desk Supervisor is responsible for the delivery of services to all locations managed by the Enterprise Services Real Estate Facilities Management team. The Supervisor will manage the day-to-day operations of the Raytheon East Facilities Service Desk and support the Facility Operations Manager in the development and implementation of services and technology. Responsibilities will include, but are not limited to the following:

• Supervise a team of Customer Service Representatives including staffing, performance, and talent development.
• Manages, develops, and implements all processes associated with the RMD Service Desk to include the Corrective and Preventive Maintenance process.
• Responsible to ensure all processes are aligned with Company Directives and Standard Procedures, as well as adhering to all Federal, State, and local requirements.
• Develop and implement Preventive Maintenance plans.
• Assist in the development of reports as well as fulfilling on demand data requests in support of internal and external audits.
• Frequent interface/partnering with Raytheon Facilities, Quality, Operations, EHS, and Security Leadership.
• Support the development and management of the Computerized Maintenance Management System (CMMS).
• Responsible for providing training to the Service Desk staff and site personnel on the use of the CMMS and associated business processes.
• Support the development and implementation of new services and technology across the Facilities organization.
• Assist the Service Desk Manager and Site personal with other duties as required.

Qualifications You Must Have:

• This position typically requires a bachelor's degree in communications, marketing, business, or related field and 2 or more years of relevant experience gained in a facilities setting. In lieu of a degree a combination of 6 years relevant work experience and education or certification in lieu of a degree may be considered.
• At least 1 year experience in a Service or Call Center environment handling difficult situations and resolving client/customer issues.
• U.S. citizenship is required, as only U.S. citizens are authorized to access the financial management system due to government contractual requirements

Qualifications We Prefer:

• At least 1 year in a leadership or supervisory role.
• Prior experience or knowledge of SAP and/or Maximo software as well as working knowledge of Microsoft office suite.
• Excellent written and verbal communications skills.
• Experience interfacing with all levels within an organization.
• Prior experience in the use and development of data reporting software.
• Basic SQL database/query experience.

Location/Type: On site Tewksbury MA

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

What We Offer

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now! What information is this

#reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications:

To qualify for the Raytheon Technologies, Re-Empower Program, candidates should:

∗ Be on a career break of one or more year at time of application

∗ Have prior experience in functional area of interest

∗ Have interest in returning in either a full-time or part-time position

#LI-RC1

The salary range for this role is 64,000 USD - 128,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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