To realize our full potential, RTX is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.

The following position is to join our RTX Enterprise Services team:

The People Services Clearance Processing Team is seeking an experienced Security Clearance Processing Team Lead.

What You Will Do

• Conduct Daily operational standups to ensure team meets SLA/business needs.
• Team lead provides operational guidance on areas of risk and breached SLAs to ensure overall operational success.
• Act as first level of escalation for concerns/process issues.
• Provide day to day operational guidance to the team, adhering to the Clearance Processing Center standard work.
• Assign new cases to clearance specialists utilizing ServiceNow and ensure execution of new processes within the Clearance Processing Center
• Responsible for ServiceNow escalated cases to ensure timely resolution.
• Train and support new hires onboarding into the Clearance Processing Center Organization
• Ensure process documentation including standard work, job operating instructions, the Clearance Processing Center guide is kept up to date as security clearance processes change to reflect various government requirements.

Qualifications You Must Have

• Typically requires a bachelor's degree or equivalent experience and minimum 2 years of prior relevant experience.
• 1+ year of experience using government systems needed for the processing of security clearances (DISS, NBIS)
• Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer

• Master's Degree
• Past work experience in a leadership role
• National Industrial Security Program experience and expertise with work experience interacting / working with Defense Counterintelligence, Security Agency and/or other Cognizant Security Agency personnel
• Excellent communication skills to interact with all levels of personnel with tact and professionalism along with exemplary attention to detail and accuracy.
• Must be flexible, able to multi-task, possess strong customer service skills, and the ability to function in a team environment.

What We Offer

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!

Work Location

This is a hybrid role, eligible candidates must reside within commuting distance of Tucson, Arizona.

Relocation Eligible: No

Please consider the following role type definition as you apply for this role:

Hybrid: Employees who are working in hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

#reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications:

To qualify for the RTX, Re-Empower Program, candidates should:

• Be on a career break of one or more year at time of application
• Have prior experience in functional area of interest
• Have interest in returning in either a full-time or part-time position

The salary range for this role is 64,000 USD - 128,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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