Date Posted:
2024-07-10
Country:
Singapore
Location:
39 Changi North Crescent, Singapore
Position Role Type:
Unspecified

Primary Responsibilities:

• Must possess proven customer service experience and ability to action various operational tasks needed to support revenue growth, productivity, and exceptional levels of customer satisfaction.
• Serve as customer's primary point of contact.
• Ensure prompt, courteous, and accurate responses are provided to external and internal customers.
• Track and measure performance results for airline operators.
• Drive key operational metrics including 98% customer service level.
• Generate quotes and manage account financials in accordance with contractual obligations.
• Monitor and expedite core returns to prevent delays in inventory replenishment.
• Participate in monthly metrics review to measure growth and performance.
• Problem solves complex issues to determine root cause and implement corrective actions to prevent reoccurrence.
• Provide AOG support outside of business hours as needed, including weekends.
• Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes & procedures and implement plan of action.
• Understand and comply with ITC and import/export regulations.
• Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies.

• Bachelor's degree and 5 years of relevant experience OR
• Advance degree and 3 years of relevant experience OR
• In absence of a degree, 9 years of relevant experience is required
• Excellent Communication (written & verbal) & presentation ability in the English Language
• Possess strong organizational and time management skills
• Requires strong analytical skills and excellent attention to detail
• Must be flexible and able to adapt to change; self driven and motivated; able to prioritize and work independently with little direct supervision
• Ability to manage multiple priorities, complex situations, and customer requirements on an ongoing basis
• Proficiency in MS Office suite tools such as Outlook, PowerPoint , Word , Excel

• SAP experience is a plus
• The ideal candidate thrives in a fast-paced customer service environment
• 3-5+ years' experience in commercial aerospace in a customer service, Supply Chain, administration, program management, finance or engineering role
• Communication skills (written & verbal) & presentation ability in Arabic language would be preferred

• Proven experience developing and maintaining strong working relationships with customers in Asia pacific Region