To realize our full potential, RTX is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.

The following position is to join our Enterprise Services team:

RTX is looking for an experienced Leave of Absence (LOA) Operations Team Manager to lead our Leave of Absence operations team. As an LOA Operations Team Manager, you will be responsible for leading, coaching, and developing a team of Leave of Absence professionals who are responsible for facilitating the end-to-end LOA experience which includes intake, interpretation, research, analysis, response, and escalation of inquiries related to leave of absence.

What You Will Do

• Responsible for supervising, coaching, leading, and developing team members on the People Services Leave of Absence Operations team who provide employee and leader guidance related to supporting employees through routine and complex leave activities of all leave types across all business units.
• Execute operational plans that will enable the organization to achieve results
• Manage day to day leave operations to ensure adherence to compliance, customer expectations and business requests.
• Serve as a customer advocate who specializes in creating a culture focused on exceptional customer service, leveraging MFA to identify areas of opportunity where individualized actions are taken to promote and support all customer interests enabling a seamless employee experience.
• Foster, develop and maintain strong internal and external relationships with key Vendors, HR Partners, Centers or Expertise (COEs) and employees at all levels of the organization.
• Create an environment that promotes the adherence to company policies and procedures a manner that ensures compliance local, state, and federal laws and regulations.
• Provide advanced escalation support and exert influence when required to HR, managers, and employees.
• Oversee, review, understand, and improve processes within the organization while driving best practice adoption, quality, compliance management using the RTX continuous improvement tools and programs.
• Occasional travel to other sites within the company to support initiatives, build relationships, and drive operational excellence.

Qualifications You Must Have

• Typically requires a Bachelor's degree in Human Resources, Business Administration, or equivalent experience
• Minimum 8 years of professional experience required, with at least 3 years in US Leave of Absence administration and benefits including federal, state, and local leave laws (FMLA, ADA, etc.)
• At least 3 years of people leadership experience
• Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position.

Qualifications We Prefer

• Strong working knowledge of unions and cross functional teams related to leave of absence
• Strong written, verbal and interpersonal communication skills with the ability to handle sensitive information and communicate effectively with employees across all organizational levels with appropriate empathy and confidentiality
• Excellent organization, planning and decision-making skills with ability to handle multiple priorities
• Experience with harmonizing HR processes and leading through change with strong ability to have difficult conversations
• Completion of specialized certification or training on FMLA/leave administration

What We Offer

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!

Work Location

This is a hybrid role, eligible candidates must reside within commuting distance from Richardson, TX; Greenville, TX; Cedar Rapids, IA; Tucson, AZ; Farmington, CT
Relocation Eligible: No

Please consider the following role type definition as you apply for this role:
Hybrid: Employees who are working in hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

#reempowerprogram
This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications:

To qualify for the RTX, Re-Empower Program, candidates should:

• Be on a career break of one or more year at time of application
• Have prior experience in functional area of interest
• Have interest in returning in either a full-time or part-time position

The salary range for this role is 96,000 USD - 200,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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