Date Posted:
2025-01-06
Country:
United States of America
Location:
AZ862: 3360 Hemisphere Loop Bldg M10 3360 East Hemisphere Loop Building M10, Tucson, AZ, 85706 USA
Position Role Type:
Onsite
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.
Data Tools and Platforms is a dedicated group of employees within the Raytheon Digital Technologies organization that provides timely and trustworthy operational, administrative, on-demand and long-term support for internal Raytheon and enterprise Cloud based data tools and services, ensuring these solutions are available, dependable, and secure. The team supports groups within Digital Technology, the Business functions, the Programs and the Raytheon data Citizen IT communities. The work is often demanding and fast paced, but the contribution that the team makes the success of the teams they support is both visible and rewarding.
Want more jobs like this?
Get jobs in Tucson, AZ delivered to your inbox every week.
What You Will Do
Raytheon Digital Technologies is seeking a Data Self-Service Support Specialist who will be responsible for supporting, optimizing and automating software configurations as well as maintaining and providing guidance to our citizen developer and user communities on our internal Business Intellegence tools and platforms. Our team provides application administration and end user support for data analysis, reporting and dashboarding technologies using SAP BusinessObjects, Tableau, Analysis for Office, SAP Web Intelligence, Crystal Reports Alteryx and Power BI. This person will have responsibility, along with other members of the team, to support these platforms by providing analysis, troubleshooting, best practices, and issue resolution for users of these tools and systems, analytics and metrics tracking for these systems as well as user roles/privileges/security and networking across on-prem and cloud environments. Additional responsibilities will include supporting client connectivity needs across a range of database technologies including Oracle, SQL, SAP Business Warehouse and Snowflake, hosted across a set of on-prem and cloud technologies such as AWS and Azure.
In addition, this person will be required to collaborate with other business solution providers to ensure that future release roadmaps and upgrade schedules are planned. This is required to ensure compatibility and integration with current offerings, as well as mitigation of any regressions/obstacles that result from any proposed patches, upgrades or introductions of new technologies, ensuring peak operating performance.
To succeed in this position, this person must be able to perform complex tasks with established deadlines, work independently as well as within project teams, and be responsible to identify, architect, test, develop and deploy customized automation solutions which simplify and improve user support and integration for tools and platforms supported by the Data Tools and Platforms team.
As a Data Self-Service Support Specialist, you would be responsible for:
User Account Management:
- Create and maintain user accounts in the Data Tools and Platforms supported tool suites.
- Handle user onboarding and offboarding processes for those tools.
- Ensure accurate user information and permissions.
Permissions and Access Control:
- Work closely with system administrators, data owners, governance resources (EXIM, Legal, etc.) to manage permissions.
- Add or remove permissions from user accounts as needed.
- Collaborate with other teams to define and enforce access policies.
Platform Administration:
- Support the daily operations of the Data Tools and Platforms supported tool suites.
- Troubleshoot user issues related to access, permissions, and functionality.
- Monitor system performance and address any issues promptly.
Collaboration and Communication:
- Collaborate with cross-functional teams, including data engineers, data scientists, and legal/compliance/governance teams.
- Communicate effectively with users to address their needs and provide assistance.
- highly interactive with end users to analyze and troubleshoot user issues and provide solutions in a timely manner
Data Compliance:
- Understand the legal and ethical use of data.
- Ensure that data access is granted only to authorized users for valid reasons.
- Uphold privacy and security standards.
Qualifications You Must Have
- A bachelor's degree in Computer Science, Information Technology, Computer Engineering, Data Science or a related field and a minimum of 5 years prior relevant experience, or an advanced degree in a related field and a minimum of 3 years of experience.
- Experience with BI reporting /dashboarding tools and administration such as: SAP BusinessObjects, SAP Web Intelligence/Analysis for Office/Universe, SAP Information Design Tool, Tableau and Power BI as well as any Alteryx or workflow process clones
- Experience in administering data tools
- Software development and scripting for administration and automation experience
- Experience with any cloud-based applications such as Power Automate, Power BI, etc.
- U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
Qualifications We Prefer
- Experience with networking protocols and topology as well as basic firewall concepts
- Experience applying data warehousing concepts and engineering principles
- Experience working with Agile methodologies
- ETL and data cleansing tools like Alteryx and ERWIN
- SAP NetWeaver BI, BEx, MDX and SAP HANA Studio
- Microsoft Power Platform and SharePoint integration
- CRM and DevOps systems such as ServiceNow and JIRA
- Strong analytical, problem solving and communication skills
- Familiar with access controls within Databricks
- Familiar with Active Directory and LDAP, using groups and roles.
- Familiar with Ping Federate Identity management
What We Offer
- Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
Learn More & Apply Now!
- RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation - and that, in turn, requires a culture that is diverse, equitable and inclusive.
We embrace individuality and diversity of thought to fuel opportunity for our employees, our customers, and our communities. We work toward progress, knowing that a more inclusive world is critical to our mission. Not just in this moment, but always.
- Please consider the following role type definition as you apply for this role.
- Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
#LI-ONSITE
The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms