The successful candidate will perform a combination of admin technician and case management tasks. This position will support analytical and digital divisions, and assist with applications that support case management tasks, which may include providing process improvements needed to execute case management tasks more consistently and efficiently.

The role will, from time to time, include processing incoming and outgoing mail, in accordance with strict policies and procedures, managing and updating relevant standard operating procedures, as well as, perform other tasks such as document scanning, interacting with case managers, managing and updating relevant standard operating procedures, working ad hoc tasks, assignments, and other duties, as needed.

The successful candidate will be required to electronically review a subset of newly processed documents; identify any possible duplicates in the repository; review metadata and images relating to the documents that will aide in identifying potential duplications; and record case management decisions in the database system. Candidate will also coordinate intra- and inter-organizational referrals. Must be willing to learn and to provide process improvement ideas that will enhance the performance of the team.

The position requires candidates to have a minimum of six full years of relevant experience. A bachelor's degree is equivalent to three years of specialized experience; a Master's degree counts as five years of experience.

Clearance Requirement: TS/SCI with poly and be crossover eligible.

Mandatory skills

• Significant experience in using standard software applications and on-line tools such as MS Word, Excel, Outlook, Skype and other required systems, in order to be able to perform the duties.
• Proven experience creating and updating Standard Operating Procedures (SOPs)
• Must have strong skills in 'attention to detail' to ensure that case files are recorded and tracked accurately
• Strong work ethic; driven to succeed; a self-starter with organizational and time management skills.
• Must have the ability to communicate clearly and effectively with peers and management
• Must have strong customer service skills to maintain effective working relationships at all customer levels as well as the ability to develop good rapport with outside liaisons.
• Ability to work independently and/or in a team environment.
• Must have the schedule flexibility to provide back-up support to other members of the team for coverage, and opening and closing as required.
• Ability to handle multi-tasking priorities, as well as adapt to changing work requirements.
• Must have an understanding of security requirements and follow program guidelines/procedures
• Willing to learn and provide process improvement solutions/ideas
• Work an eight-hour shift within the established office hours (6AM-6PM), with a need to collaborate with other team members to ensure coverage between 7 AM to 4 PM

Previously part of a leading Fortune 100 company and headquartered in Dulles, VA; Nightwing became independent in 2024 but continues to support the nation's most mission impactful initiatives.

When we formed Nightwing, we brought a deep set of credentials and an unfaltering commitment to the mission. For over four decades, our team has been providing some of the world's most technically advanced full-spectrum cyber, data operations, systems integration and intelligence support services to the U.S. government on its most important missions.

At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.

Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team

The salary range for this role is 85,000 USD - 179,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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