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The Royal Caribbean Group's Celebrity Sales Team has an exciting career opportunity for a full time Specialist, Regional Sales Training reporting to the Manager, Sales Learning & Development.
This position will work oniste from Miami.
Position Summary:
Regional Sales Training Specialist is responsible for effectively implementing training initiatives in order to drive revenue and achieve sales goals. They are responsible to create memorable engagement and to conduct trainings with North American travel agents at National Account conferences, home-based TA shows and other Industry events. This includes creating, coordinating and conducting travel agent and sales manager training programs. These programs consist of brand, product, sales automation, technology, and sales skills. Reviews and monitors the success of the programs with an emphasis on results from Key Training Accounts. The Trainer may support other Sales Training efforts including developing training material, and/or supporting various Sales events. Maintains relationships with the Trade, Sales team, and other departments to leverage efforts and costs ( i.e. develop relationships with counterparts in Marketing, and other departments) as well as working in conjunction with various other Training teams.
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Essential Duties and Responsibilities:
- Develops and conducts travel agent sales training programs and sales manager training programs, lunch and learns, webinars or the appropriate training platform to include product training, sales skills, marketing skills, sales automation, and technology that will enable participants to better sell and promote the brand appropriately.
- Responsible to create memorable engagement and to conduct trainings with North American travel agents at National Account conferences, home-based TA shows and other industry events.
- Performs skill assessment to determine sales skill needs at the travel agent or sales manager level and then develops sales training programs or uncovers resources to address these needs.
- Develops a comprehensive training calendar for their territory prioritizing the best opportunities sales training within travel agencies, call centers, onboard, or at designated outside venues that mirror the current Sales strategies and executes all initiatives.
- Customizes approach to audience (front-line agents, owners, managers) as well as tailors messaging to the channel of distribution (home based, on line, retail or incentive)
- Responsible for maintaining and innovating online travel agent learning tool Â' Royal Caribbean University
- Identifies and recommends new training policies or programs based on knowledge of identified training needs, business systems, or changes in products, procedures, or services.
- Communicates, tracks and reports records of training sessions. Analyze return on training (ROT) metrics to monitor account performance pre/post training.
- Organizes and maintains a reference library or resource for training manuals, testing and evaluation procedures, multimedia visual aids, and other educational materials in both hard and soft copies
- Manages execution of all elements of projects to assure on time, on budget, and delivery within agreed upon quality parameters to achieve desired results.
- Ensures that a feedback and monitoring process is in place for all training, ensuring effectiveness and quality of results.
- Confers with internal departments to determine effective utilization of training, proper scheduling and applications of training and scope of training needs and initiatives relating to company strategies and goals.
- Keeps informed on new developments, methods and techniques in the training fields as well as within the industry.
- Perform other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
Qualifications, Knowledge and Skills:
- Responsible for the oversight of their own personal Travel Budget.
- Bachelor's Degree and related experience
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.