This position is on - site in our Royal Caribbean Headquarters 1050-Miami
Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
Position Summary:
This position is responsible for assisting the Account Manager with the shore excursions and tour programs by analyzing, administering, and maintaining information in Pre Cruise-Planner (PCP) program; Fastrack / DocuSign, Riskonnect, Service Now, Tour Content Worksheets, Tour Amendments, Smartsheet Content, Tour Operator Insurance and Questionnaire, Survey Monkey, and future SAP Commerce platform, Knowledge Desk content management, as well as by distributing tour program information across all fields of business, internally and externally. This is done by strategic initiatives, comparative analysis on products and pricing and finding niche markets.
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Essential Duties and Responsibilities:
- Assist with product and brand management in the development of shore excursions and special events in assigned regions and ensures that tour programs are properly and consistently presented.
- Responsible for the production and maintenance of the shore excursion collateral, including but not limited to tour descriptions, tour content worksheets, contracts, insurance certificates, incident reports, guest comments, tour operator restrictions, pricing master, and online content.
- Analyze weekly queries from system, shipboard and shore side management, and report on key performance metrics recommending to management suggested courses of action to maximize guest satisfaction.
- Communicates tour content, pricing, and specifics of tour programs to all internal/external venues for sales/promotional purposes.
- Provides support to call centers, internal/external sources regarding tour program.
- Create training documents for presentations within or outside of the organization.
- Coordinate and review with all relevant tour content.
- Handle all details with tour operators and changes to shuttle program, tour content worksheets, tour descriptions, etc.
- Assist with performing site visits.
- Develop and assist shore excursion programs in assigned regions for Royal Caribbean International and Celebrity Cruises.
- Performs other duties as required.
This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employee will be required to perform any other job-related duties assigned by their supervisor or management.
Knowledge and Skills:
- Good understanding of international destinations.
- Excellent communication, time management and writing skills.
- Ability to analyze trends and pricing/cost data.
- Excellent computer skills: Microsoft Office.
- Must be able to work independently as well as a team member.
- Ability to communicate effectively both verbally and via email.
- Must be proficient in both written and verbal English skills with a second language (Mandarin, Spanish, Italian, French, or German) preferred.
- May be required to travel for training or conventions 25% of the time.
- Stay aware of world events and the affect they may have on ship calls and corresponding tour operations.
- Remain informed of industry trends and events via review of trade journals and other industry communications / forums / etc.
Qualifications and Education:
- Associate of Science degree in hospitality, tourism, business administration or related field or equivalent years of directly related shore excursion/tourism experience.
- At least two (2) years of experience in Global Tour Operations and/or planning or supporting tour program development.
- Understanding of Global Tour Operations in-house management/IT systems is desirable. Experience with AS400 preferred.
Physical requirements:
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodation. While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10 - 15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office.
Working Conditions:
Ability to read and comprehend instructions, correspondence and memos. Ability to communicate effectively with various departments within the organization, both shipboard and shore side. Excellent interpersonal skills. Ability to build, challenge and develop a high caliber team both shoreside and shipboard.
Travel 25% of the time. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, possibly travel domestic and international, and work in shipboard functions. A high noise level is possible if visiting shipboard or
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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