Essential Duties and Responsibilities:
• Lead and develop a diverse team of onboarding specialists and documentation coordinators, fostering an environment of collaboration, accountability, and continuous improvement.
• Provide direction, coaching, and mentorship to team members to build capabilities and support professional growth, ensuring the team remains agile and responsive to evolving business needs.
• Lead the core crew onboarding processes, including documentation verification, medical clearances, and compliance checks, ensuring a smooth and timely experience for all incoming crew members.
• Oversee the end-to-end processing of all required crew documentation, ensuring accuracy, completeness, and compliance with international maritime regulations and company standards.
• Collaborate with cross-functional teams, including Scheduling, Human Resources, Marine, Hotel, and Food & Beverage, to align on crew movement strategies, deployment needs, and long-term workforce planning.
• Utilize data-driven insights to monitor, evaluate, and enhance onboarding performance, implementing best practices and process improvements to achieve operational excellence.
• Manage complex and time-sensitive cases with sound business acumen and situational judgement, serving as the escalation point for issues impacting crew readiness and deployment.
• Drive the development and implementation of policies, procedures, and service standards that enhance crew member experiences and optimize business outcomes.
• Foster a culture of continuous improvement, promoting professional development and engagement within the onboarding team to enhance service delivery.
• Serve as a liaison between CAM and other corporate entities to ensure a unified approach to workforce readiness and deployment.

Qualifications, Knowledge, and Skills:
• Bachelor's degree in Business, Human Resources, or related field; Master's degree preferred.
• 7+ years of experience in crew management, onboarding, or operations, preferably within the cruise or maritime industry.
• Proven track record in leading cross-functional teams and managing complex, global operations.
• Strong analytical, problem-solving, and decision-making skills with a focus on operational efficiency and business impact.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders across all organizational levels.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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