POSITION SUMMARY

Office-based role supporting Direct Cruise Consultants in managing guest bookings post-sale, key objectives will be improving service quality and booking retention through pro-active phone and e-mail contact.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Liaise (phone and e-mail) with Cruise Consultants and guests, as first point of contact for post-sale services such as:
  • - Air bookings and service
  • - Hotel/Land/Transfer requests
  • - Visa information
  • - General administration (documents, guest information, booking updates etc.).
  • - General guest queries.
• Manage customer data in CRM.
• Facilitate post-cruise guest relations issues, and other escalations.
• Assist in last-minute guest communications (phone and e-mail).
• Ad hoc tasks and projects as required.

• Have at least 2 years' experience in a similar customer service, sales administration or sales support role.
• A high level of computer literacy - Excel, Word etc.
• Motivated, can-do team player.
• Strong communication skills, verbal and written.
• Diligent and process driven, with high attention to detail.
• Existing experience in travel industry highly valued.