Mgr, Worldwide Port Operations

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Position Summary:

Manager leads departmental administrative, strategic, project and operational efforts as it pertains to their assigned region. Prioritizes/monitors tasks related to the execution and implementation of a broad agenda. Responsible for internal/external department communication; development and tracking department performance (KPI/SLAs); document management, including contract support; managing a variety of projects concurrently, including new terminal development; supporting field operations as needed, and other various administrative duties (including research and analysis) and functions as assigned. Role is best suited for a self-directed, resourceful, and flexible person with broad operational experience.

• Develop and disseminate department communication plan targeting internal and external stakeholders. Oversee reporting of operational information to Department leadership. Create messaging and hold training sessions for vendors and partners related to operational and financial policies and procedures.
• In close collaboration with Shared Services and Department Leadership, create, track, and report on KPIs/SLAs on a monthly/quarterly/annual basis. Includes overseeing the collection and distillation of data to produce results for reporting.
• Direct department's document management processes, including the adherence to company policies and procedures for document production and retentions.
• Collaborate directly with field Managers and Legal to draft, review, and modify existing or new vendor or port contracts.
• Collaborate directly with Department's Compliance team to prepare and perform scheduled or ad hoc audits.
• Lead or support various department and corporate projects as needed, in particular terminal development. Includes representing department interests, developing processes, collecting, analyzing, and interpreting data.
• Plan, coordinate and support quarterly/annual meetings and events for department resources globally.
• Plan, coordinate, and support bi-weekly/monthly meeting and events for Miami based department.
• Support field operations as needed at various ports globally focusing on, but not limited to, stevedoring, terminal security, port agency and customs and immigration.
• Manage all port vetting and preparation tasks and serve as point of contact for new ports. Source predetermined port data and document in central repository.
• Liaise with Newbuild/Commercial Development/Marine/Risk Management and other business units to collaborate on port infrastructure, ship operations, future & current port development. Provide report to Management on port preparedness and viability.
• Lifecycle management of shoreside port structures (i.e. preventative/conditional maintenance of gangways, fenders, bollards, piers, floating piers, etc.)
• Serve as department primary point of contact for the business regarding any future projects requiring Port Operations input.
• Manage any terminal/facility construction projects falling under Port Operations responsibility.
• Liaise with various internal departments to ensure business requirements are met in new terminal constructions.
• Contribute and support to the creation and management of the annual operating Port Operations budget. Support the management of financial performance vs. Plan and Forecasts for operations and G&A. Make recommendations to meet or exceed targets. Participate in the analysis and development of accurate forecasts for all expenses associated with Port Operations.
• As needed, respond to crisis involving ships operations including, but not limited to, hurricanes, OPP outbreaks, legal situations, and significant guest satisfaction issues. Participate in planning and execution of crisis response plans as part of the response team. Often involves interacting and briefing senior executives and participating in the situation room.
• Identify and enact process improvement, process automation, and creation of department knowledge base to improve operational efficiencies and controls.
• Must be able to travel up to 40%.
• Weekends and evenings are required based on operational needs.

• Responsible for managing the assigned regional Port Operations budget in their designated ports.
• Identify cost savings and optimizations opportunities for expenses under department supervisions at all ports assigned.
• Collaborate with Director and Finance Manager for the accurate creation of the departmental annual budget and timely forecasting of evolving port rates and fees.
• Identify correct cost structure and ensure proper forecasting of new port expenses and/or itineraries.

• Minimum of 7-10 years' experience in operations (preferably maritime)
• Must be currently legal to work in the United States.
• Bachelor's Degree from four-year College or University; master's preferred, and/or five years related experience in operations, project management, or process improvement.
• Direct experience leading projects of varying degrees of size and function.
• Ability to communicate, support, and work with a very diverse cross-cultural team (internal and external).
• Proven management experience, of minimum 5 years, to direct subordinate managers and staff.
• Strong written skills required.
• Must possess exceptional interpersonal and communication skills to communicate with all levels of employees, management, vendors, and government authorities.9