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The Royal Caribbean Group's Information Technology team has an exciting career opportunity for a full time Manager, Technical Productrole reporting to the Director, IT Shipboard Food and Beverage

This position will work on-site in Miramar, Florida.

Position Summary

The Manager, Technical Product will be responsible for providing leadership over the team that defines the strategy and functionally executes a product and/or set of products, for Royal Caribbean Cruises, LTD and all associated brands (e.g., Royal Caribbean International, Celebrity Cruises, etc.). The Manager will lead several team members, in close collaboration with business stakeholders from across the corporation, to define the vision for the entire end-to-end Guest and/or employee experience, across all guest and crew touch points for their specific product and/or set of products. In addition, this leader and her/his teams will be accountable for the successful launch of their products from ideation through implementation, as well as ongoing level 3 support and product optimization.

• Technology strategy: Provides leadership over the strategic direction of a technology product or set of products, across all brands and all touch points, including strategy, product roadmap, product design, technical development, launch and ongoing optimization. Partner and collaborate closely with stakeholders from the various brands and across the corporation to understand how to adapt and evolve the strategy of our technology products based on the key drivers of each of the brands.
• Product definition: Leads the team(s) responsible for the development of the vision and definition of a technology product or set of products by connecting multiple complex Guest and/or employee touch points (e.g., research, feedback, etc.), technology strategy (e.g., ship/shore standardization), business drivers and business value, with a Guest- and employee-first focus. Provide direct leadership to ensure that the product specifications that are created enable a desirable, feasible and viable product for the relevant end-user. In addition, the Manager must foster a highly collaborative team, where cross-discipline dynamic communication is paramount to the successful delivery of the product.
• Product delivery: The Manager is ultimately accountable for the technology product(s) that are created and developed, and is ultimately responsible for the on-time, on-budget and on-strategy delivery of our products and projects through careful prioritization and review
• Product standards: Leads the team(s) in setting the corporation-wide technology standards and practices (across product definition, product design and product engineering) and is ultimately responsible for a) ensuring that all delivery teams within her/his product set apply those practices to their various work products and b) continually aid in the active validation and evolution of those practices.
• Product roadmap: Leads the team(s) responsible for the development of the overall product roadmap for her/his product set in collaboration with all relevant stakeholders and collaborates with other product leadership to develop the overall product roadmap for all products. Works in close collaboration with the Delivery and IT Finance teams to develop the annual operating plan for a technology product or set of products and be able to track the profit and loss of products.
• Personnel management: Responsible for all aspects of personnel management (e.g., hiring, training and development, etc.) of her/his direct reports and overall team

• The Job holder will provide input into Opex budget which is ultimately set by CIO. Once set the job holder is held accountable for managing to the set budget for his/her cost center.
• The job holder will provide budget estimates required to execute capital projects. Once Capex projects are approved by Capital Committee the job holder is accountable for ensuring projects are delivered on or under budget.
• Responsible for the execution of the technology capex and opex products, assumed to be in excess of $1M - $5M per year
• Responsible for the product delivery budget, including vendor management, in excess of $5M per year
• May own Capital Appropriation Requests (CAR) of up to $10M

• Minimum 3 years in a product, design or engineering senior leadership role
• Bachelor's degree required, with a MS/MBA or other relevant advanced degree preferred
• Experience in leading teams/organizations in bringing high quality technology products to market
• The ideal candidate will possess a combination of strategy and execution skills at the enterprise level.
• This role requires that the candidate have a proven track record of leading large teams through ideation, design and delivery of complex Guest- and employee-facing products.
• This role will require the continuous production of executive-level presentations to communicate roadmaps, product benefits, financial updates, etc. to key members of leadership.
• The ideal candidate will have a deep understanding and proven track record of product management and user experience design with respect to Shipboard Technology and in particular Food & Beverage applications and operations as well as the ability to provide leadership towards the development of new Guest- and employee-centric experiences.

• Deep knowledge and extensive track record in leading teams in the delivery of technology products, with a deep understanding of how to get consumer-centric solutions to market with a high degree of success.
• Experience leading product, design and engineering teams through a software development lifecycle that leverages agile principles yet recognizes constraints necessary in an environment that has both legacy systems and a construction lifecycle (such as New Build) with a long lead time.
• Ability to effectively provide overall leadership across a large and diverse delivery system, that spans product definition, design and engineering across front-end UI, services and back-end systems
• Exceptional verbal and written communication and project/program leadership skills, including the ability to communicate effectively at the senior most executive levels of a company

• Proven ability to collaborate with and achieve actionable results through others, plus the ability to build strong and sustainable relationships, and the capability to interact with all levels of the organization
• Ability to grasp the complexities of the business, Guest and employee and effectively translate that into a strategy that drives measurable results
• Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative

• This position will be located in RCG's IT office located in Miramar, FL and will be required to attend meetings at the corporate offices in Port Miami as well.
• Candidate will be required to travel up to 25% to our ships throughout the world.