Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group's Port Operations Team has an exciting career opportunity for a full time Manager, Guest Port Services reporting to the AVP, Guest Port Services.

• Ensures team is developing turnaround programs and contingency planning in relevant ports for Royal Caribbean and Celebrity brands. Ensures detailed operational plans and conference calls for turnaround ports are developed and take place in a timely basis.
• Prepares annual Head Tax, Port Expenses, Special Operating Days and G & A Operating Plan for the turnaround ports (staffing budget travel & lodging, office supplies, uniforms, etc). Reviews monthly financial performance, reviews accruals and works with direct reports to ensure all areas meet desired goals and objectives. Creates updated forecasts quarterly.
• Ensures turnaround ports and airports are meeting established targets, metrics, and brand standards for Guest Port Services. Follow-up on ports that are underperforming to target. Works with Account Manager to develop action plan and identify corrective actions.
• Manage the development and deployment of bid process for ground handlers while ensuring integration of these negotiations into the financials. Collaborates with Indirect Procurement to solicit and negotiate applicable contracts annually, prepares detailed financial competitive analysis for each port and develops recommendations for ground handler/transportation selections.
• Manages vendor relationships and identify opportunities to leverage these relationships in alignment with corporate strategy.
• Calculates and updates turnaround staffing plans by turnaround port and ship based on turnaround timing, contracted rates and staffing par levels.
• Interface closely with Deployment and Itinerary planning on matters pertaining to berthing, turnaround port timing, operations, and execution of turnaround operations.
• Follow department procedures to ensure effective coordination and communication between customers and/or vendors and the internal Port Services group.
• Maintain communication with the vessels management on a continual basis to inform of operational status and issues prior to the day of the turnaround and respond to requests from ships. On call 24 hours, seven days a week.
• Direct interaction with senior level shipboard management in planning turnaround operations via conference calls held prior to the season with the Hotel Director, Guest Services Manager /Guest Relations Director IT/Data Systems Manager. Direct contact with shipboard management team throughout season regarding operational enhancements, action plans, lessons learned and best practices.
• Serves as Global Port Services subject matter expert for all levels of management including operations, sales, marketing, deployment and marine operations.
• Represents the corporation at selected governmental meetings, association functions, cruise industry events, travel industry conventions and other meetings as required.
• Travels to turnaround locations to oversee pier and airport operations and to perform site inspections for planning purposes (approximately 40% - 50% travel). Orchestrates turns with ground handler, port agent, regulatory agencies, airport and port authority and shipboard management team.
• Monitor and evaluate turnaround operations through site inspections, Brand Quality Audits, shipboard reports, and guest comments/feedback. Reviews ratings information as it pertains to pier and airport experiences and determines any corrective action. Strive for continuous improvement in operation.
• Benchmark industry best practices for turn operations and identify opportunities to fulfill corporate strategy. Travels to new locations to observe other cruise line operations to develop operational plan. If there is no other cruise line operating in a new port location, works with ground handler, port agent and other entities in setting up entire operation from the ground up.
• Performs special operational and analysis projects as requested. Makes recommendations to improve overall service and efficiency of operations. Consults on terminal design projects, provides best practices and lessons learned for guest/traffic flows for new turnaround port terminals.
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

• Bachelor's degree in Hospitality or related field required, MBA preferred
• 3-5 years' experience in related operations, contract negotiations, budgetary planning, vendor management and/or analysis work required. Shipboard experience helpful.
• Knowledge and Skills:
• Experience in leading high-performing operational team. Exercises the usual authority of a Manager concerning staffing, performance appraisals, promotions, salary recommendations and terminations.
• Ability to assemble, lead and influence cross functional teams to develop strategies that include input and buy-in from all stakeholders
• Attention to detail and follow-through. A passion for creative problem-solving and strategic thinking. Effective decision-making skills & highly successful in problem-solving
• Ability to remain flexible and calm in high-pressure situations and adjust as multiple moving parts consistently change.
• Strong organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.
• Proven track record of success in fast-paced environment with demanding timelines.
• Strong geographical knowledge and extensive travel experience a plus.
• Candidate must possess strong written and oral communication skills, including the ability to communicate effectively at the senior most executive levels of a company. Ability to communicate in Spanish and/or other languages a plus.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or other agencies.
• Software: Working knowledge of computers, internet access and the ability to navigate within a variety of software packages such as AS400, Microsoft Office Tools and Visio.
• Ability to travel domestically and/or internationally approximately 40-50%
• Ability to be on call 24/7 as operationally needed includes weekend work and/or planned/unplanned travel"