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The Royal Caribbean Group's Risk Management Team has an exciting career opportunity for a full time Director, Loss Prevention & Quality Control reporting to the VP, Risk Management and Medical Operations.

This position will work on-site in Miami, Florida.

Position Summary:

This position is responsible for designing, developing, and managing a comprehensive loss prevention and quality control program that identifies known claims drivers and addresses them directly and through collaboration and coordination with corporate and shipboard management and operating teams. This includes identifying, analyzing, and developing strategies to address claims drivers in the areas of guest and crew policies, employee, guest and third-party contracts, guest and crew operations and safety protocols, new build / refurbishment design and build, destination development, and the design, roll-out and operation of guest attractions, among others.

• Work directly with the Risk/Claim s Management and Litigation teams to monitor Claims Performance continuously to identify drivers of claims volumes and/or values.
• Develop strategies and initiatives and drive changes designed to address the root causes of these claims drivers and manage associated projects/initiatives through implementation.
• Managed Legal, Operational and New Build / Destination / Attractions Loss Prevention and Quality Control managers (3 I total) and their respective teams, directing and overseeing their efforts and results.
• Work with Operational and Senior Management, at the Corporate and Brad level, New Build and Refurbishment teams, Destinations and Product Development teams and on-board personnel and leadership to agree and coordinating implementation of related claims mitigation strategies, initiatives, and associated changes.
• Work with Corporate Legal teams to ensure operational and guest contracts are structured in a manner that limits RCG liability to the greatest extent possible and that both guest and crew polies are prudent in terms of managing potential Company exposure.
• Work with third party professionals and advisors to help identify, assess, and address key claims drivers from and operational and/or strategic standpoint.
• Monitor the impact on claims mitigation strategies and initiatives on actual claims performance and results and report accordingly.
• Provides litigation support to in-house/outside counsel and adjusters as needed in the defense and valuation of claims for settlement and reserve purposes.

• Responsible for all aspects of personnel management (e.g. hiring, training, and development of direct reports) and overall team management.
• Ability to manage a staff in a positive and productive manner by motivating, developing and managing employees as they work.
• Ability to utilize and administer the disciplinary action process through coaching and improve performance or terminate employment.

• Manage 3 full-time Loss Prevention and quality Control managers and related teams.
• Manage a safety and remediation budget of a value to be determined
• Manage consultant and employee fees and expenses in compliance with company expense policies.

• Bachelor degree (B. A.), J.D. preferred
• Minimum of 7-10 years experience in crew/guest claims and related claims management and litigation activities in a maritime setting
• Project Management and supervisory experience a plus
• Strong analytical and negotiation skills.
• Excellent interpersonal skills
• Ability to document and effectively communicate project strategies and scope.
• Ability to interact with Senior management and develop / communicate business cases for policy, procedural, contractual and/or physical/structural change.
• Strong project management skills