Responsibilities:

• Perform data integrity checks, report anomalies, and work with development teams for resolution
• Continuously monitor the quality of the data and take remedial actions like merges and corrections when needed
• Ensure business rules are adhered to when data is created, updated, deleted, retired, and archived by performing data quality control activities
• Support front line call center agents with data modification requests
• Develops dashboards to report on the quality metrics
• Assists with development of Data and Process improvement plans
• Work with key stakeholders to improve process efficiencies and improve overall satisfaction of internal customers
• Works autonomously and applies judgment and decision making when monitoring workflow and handling new data requests, changes, and deletions
• Manage business priorities while driving process improvements and data quality enhancements
• Support the Privacy and Compliance team by performing data analysis and investigations based on specific requests.
• Develop and deliver status updates and presentations to senior management and key-stakeholders

• Experience with data analysis and SQL queries
• Experience in data quality techniques, procedures and technologies
• Prior experience with a cloud bases SaaS application
• Prior experience as a data steward will be an added advantage
• Prior knowledge of working with JIRA and ServiceNow
• Ability to successfully manage multiple priorities with deliverables completed on time and with high quality
• Strong organization skills with ability to understand and apply new technologies and concepts quickly
• Good organizational skills and strong follow-through capabilities
• Strong interpersonal skills with the ability to collaborate, negotiate and influence effectively
• Ability to implement policies and procedures to ensure data is both acceptable and accurate in a complex and matrix environment
• Effective verbal and written communication skills and the ability to present information clearly and professionally
• Excellent written and verbal communication skills and customer service skills, including professional telephone skills
• Results oriented, effective as both a team member and independent worker with strong attention to detail
• Ability to read and interpret basic to moderately complex documents such as operating and maintenance instructions.
• Bachelor's degree from an accredited college or university preferably with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.