This position is on - site in our Royal Caribbean Productions North Miami
Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
Position Summary:
Responsible for providing prompt, courteous, and knowledgeable service to internal customers related to all inquiries for non-standard hotel and transfer services such as night extensions, upgrades, deviations and customized arrangements. In addition, this role is also accountable for the management of a designated set of overnight cities/ports.
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Essential Duties and Responsibilities
- Conducts front-end activities related to hotel & transfer products such as executing requests, daily tasks, projects, and emergencies
- Maintains knowledge of all aspects of hotel & transfer products, policies & procedures, and is a source of knowledge for reservations and direct sales teams
- Establishes relationships with global hotel contacts (third-party suppliers) and curates hotel portfolio accordingly with well-established brands
- Manages the Request for Proposal (RFP) process for designated set of hotel overnight cities during the planning, sourcing, negotiating, and contracting stages
- Assists in the configuration of hotels & transfers for new voyage launches and in the reconfiguration of any itinerary changes affecting turnaround ports
- Monitors inventory for hotel and transfer items proactively and periodically in reservations system and determines proper increases/decreases to allotments
- Contributes to arrangements needed for special voyages and events linked to these voyages, which may include weekends, holidays, and ocassional travel
- Supports projects such as enhancing of offerings and promotional strategies
- Provides best possible customer service all while maintaining the integrity of the company as well as external partners/vendors
- Partners closely with colleagues in Destination Experience and Expeditions Teams while supporting the Senior Manager & Senior Coordinator of Turnaround & Tour Operations
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
Qualifications and Education
- BSc/BA or equivalent professional experience in Travel, Tourism and Hospitality
- Minimum 3 years in the cruise/travel industry, hotel industry, travel agency
Knowledge and Skills
- Deep knowledge of travel/cruise industry and geography
- Familiarity in shoreside programs (i.e. Hotels, Ground Services, Tour Transfers)
- Working knowledge of Word, Excel, Lotus Notes and/or Outlook
- Must be able to provide knowledgeable, friendly, professional, and efficient service by e-mail and phone
- High degree of organizational skills & attention to detail
- Ability to perform and prioritize multiple tasks
- Possess a positive, helpful, team-player attitude
- Strong verbal and written communication skills
Physical Requirements:
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10-15 pounds. This position may regularly travel domestically or internationally. Visual requirements include distant, close and color vision, and ability to adjust focus.
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. Responsibilities include traveling between numerous offices. A high noise level is possible if visiting shipboard or offsite locations.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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