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The Royal Caribbean Group's Celebrity Cruises brand has an exciting career opportunity for a full time Corporate Group Sales Account Executive, International & North America Travel Agency on the Sales Team reporting to the AVP, Global Incentive and Charter Sales.
This position will work on-site in Miami, Florida
Position Summary:
This position will be an integral part of revenue generation for the Corporate, Incentive & Charter Sales team globally. This position will liaise and provide sales support, as needed, to the Global Corporate & Incentive Sales team. The position also requires proactive efforts to follow up on open business and well generate and probe for new leads and potential new sales opportunities.
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Essential Duties and Responsibilities:
- Works closely, and supports our Global Sales Representatives, as well as Field/Inside sales reps in NA. to keep them informed of account activities and close the business as well as post sale follow up.
- Proactively makes outbound contacts with our customers (or potential news ones) to follow up on lead generations for Global Meeting and Incentive Groups including Corporate Direct customers as well as NA travel agencies and international entities.
- Align and collaborate with the High Complexity TSS team, ensure all onboard programs are requested and confirmed prior to contract being signed.
- Interprets price requirements from Revenue Management and calculates cost to produce maximum yields that meet clients need while meeting or exceeding revenue goals.
- Emphasizes marketable features/benefits to persuade customers to book Celebrity Cruises business.
- Qualifies client needs and presents alternatives to secure the business.
- Responsible for generating contracts for all Incentive/Meeting groups more than 101 staterooms
- Serves as back up to other AE's and Associates in the department.
- Works closely with the Hotel Operations, Marine, OBR and other departments as needed with specific customization requests from Corporate Meeting, Incentive clients.
- Networks with all relevant internal departments to action requests and complete tasks.
- Ensures execution of amendments and revisions of existing contracts.
- Creates SOP for follow up campaign on expired options or options about to expire, to close all business. Track all quotes.
- Handles inbound sales leads and convert calls into sales or leads.
- Responsible for creating product awareness and educating accounts on Celebrity Cruises.
- Facilitates site inspections as necessary
- Participates as needed in tradeshows, trainings, seminars, business meetings and presentations to support corporate and incentive sales initiatives.
Qualifications, Knowledge and Skills:
- Bachelors degree (BA) from a four-year college or university and one year of related experience; or an equivalent combination of education and experience required.
- Must have the ability to analyze problems and follow a logical course for its resolution. Negotiation skills
- Must be able to view a situation from all angles and determine the best course of actions, considering all details
- Excellent communication and writing skills required
- Able to travel and assist on in-person sales calls as required
Preferred Qualifications:
- Previous cruise line or travel industry experience preferred
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.