Join a leading fintech company that’s democratizing finance for all.
Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
With growth as the top priority...
The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.
About the team + role
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Robinhood's Customer Experience team is committed to providing an outstanding customer experience. In your role as a Business Development Specialist, you will be responsible for proactively uncovering, cultivating, and converting high net worth and active customers onto the Robinhood platform. In particular, your work will focus on utilizing leads from various sources to develop new business opportunities, foster new customer relationships, and establish a robust pipeline of customers converting to our platform. Your role is focused on proactively engaging prospects and current customers to understand their situation and share how Robinhood can play a role in their financial journey. You will identify opportunities to win additional business through understanding needs and explaining the benefits of various solutions. You will help us learn as a company from each interaction, so that we can make our new customer's experience, using our products, as seamless as possible.
As a Business Development Specialist, you'll be the company's brand ambassador and proactive consultative voice and will use exceptional empathy and product expertise to ensure prospects feel understood and valued. Your mission will be to identify prospect potential efficiently and effectively, while seamlessly handing them off to partners to ensure a world class experience is provided.
The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
What you’ll do
- Proactive Outreach: Leverage leads from diverse sources to consult, uncover, and cultivate new business opportunities, establish meaningful customer relationships, and build a robust pipeline of potential customers transitioning to Robinhood.
- Customer Engagement: Actively engage prospects and current Robinhood customers to understand their financial goals and challenges, effectively communicating how Robinhood can support their journey.
- Solution Matching Through Consultation: Identify moments to grow the business by assessing investor needs and presenting solutions, showcasing the benefits and breadth of Robinhood’s offerings.
- Deep Understanding of Needs: Skilled in active listening, addressing customer concerns, and effectively communicating value propositions in a balanced manner, to turn customer needs into opportunities. Ability to think on your feet, adapt to different customer situations, and maintain a positive and supportive approach
- Knowledge Sharing: Provide valuable feedback from interactions to improve the onboarding process and ensure a seamless onboarding experience for new users.
- Seamless Handoff: Efficiently qualify prospects and transition them to appropriate internal partners to maintain a world-class customer experience.
- Safety First: Understand internal policies and industry regulations to ensure Reg BI compliance, refrain from providing investment recommendations, and avoid solicitations of transactions.
What you bring
- FINRA Series 7 and 63 Licenses
- Series 3 and Series 66 within 120 days of hire
- 4+ years experience in a proactive environment focused on relationship growth and acquisition.
- Exceptional empathy and active listening skills to connect with prospects and understand their needs.
- Strong communication and relationship-building skills to create lasting, positive impressions.
- A keen ability to identify opportunities, qualify leads, and drive conversions.
- Working knowledge of Robinhood products and services, including Gold, Legend, Futures and beyond.
- A customer-first mindset with a passion for helping individuals achieve their financial goals.
- Commitment to continuous learning and contributing insights to improve processes and enhance the customer journey.
- Series 3 and 66 preferred
As a Platinum Desk Business Development Specialist, you will be the voice of Robinhood, embodying our mission to make finance accessible while acting as a product ambassador and ensuring every prospect feels valued and supported.
What we offer
- Market competitive and pay equity-focused compensation structure
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual lifestyle wallet for personal wellness, learning and development, and more!
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
- Generous time away including company holidays, paid time off, sick time, parental leave, and more!
- Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on September 19, 2024.
Please see the independent bias audit report covering our use of Covey here.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.
Click here to learn more about available Benefits, which vary by region and Robinhood entity.
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.