Operations Manager

Job Summary

The Operations Manager is responsible for the day-to-day management and oversight of multiple jobs at various phases, from start to completion. This position is responsible for directing various field personnel, including Superintendents, Project Coordinators and Lead Technicians during the production phase of jobs. The Operations Manager is required to interface with other departments within the company.

Key Responsibilities

Core responsibilities for this position are as follows:

• Thoroughly inspects on-going jobs and provides status updates or recommendations to the project management team (Project Director, Project Manager, Account Executive, Division Manager and/or Lead Technician depending on department/division).

• Prepare and review budgets, schedules, work orders, and project reports to ensure project completion at RMC standards.

• Oversees projects to ensure project is being carried out according to scope, established timeline as well as industry and company standards.

• Conducts bi-weekly file review meetings with Superintendent to ensure project visibility.

• Schedules weekly/bi-weekly production meetings with key stakeholders to ensure solid communication throughout project.

• May be responsible for oversight of department vehicles which includes maintaining vehicles to company standards, scheduling regular maintenance, reporting damages, and coordinating repairs.

• Communicate effectively with clients, customers, co-workers, supervisors, management, contractors, and subcontractor.

• Collaborates with other team members to ensure seamless operations execution, reinforcing positive morale, and upholding company values.

• Tracks issues and conflicts, removes barriers where possible, and resolves issues of medium complexity to ensure work can be completed as directed.

• Expedite the completion of the job by visiting projects regularly and supplying needed support to Superintendents, and technicians, as necessary.

• Collaborate with entire RMC team to develop better, more effective processes.

• Solicits and responds to feedback while gaining commitment and support.

• Works with Superintendent and Project Coordinator in gathering and reviewing all documents like daily work orders, requests for information, timecards, etc, for prompt completion and timely billing.

• Review all contracts, daily work orders, requests for information, timecards, etc., and complete paperwork promptly.

• Supports the Company's safe workplace policies and practices and promotes adherence.

• May be required to provide instruction and training to crew relative to safety requirements.

• Adhere to policies and standard operating procedures (SOP) for specialize services required under this branch/division.

• NOTE: Operations Managers in the Specialty Building Services Division are responsible for oversight and management of the Inventory Room.

Experience/ Requirements

The position of Operations Manager requires the following:

• Degree in project management or relevant work experience in the restoration industry (reconstruction, mitigation and/or environmental) is preferred.

• Valid driver's license is required • Fluent in the English language

• Bilingual (English/Spanish) preferred

• Ability to communicate effectively across all levels

• Possess good leadership skills, directing crews, maintain positive morale

• Proven ability to analyze and organize

• Outstanding time management skills

• Approved respirator physical and fit testing

• Completion or in the process of completing Industry related certifications are desirable (ie IICRC, Environmental related, Biohazard)

• Computer experience in MS Outlook and other programs

Working Conditions

Working conditions for this position include but are not limited to the following:

• Working after hours, when necessary

• Occasionally wearing Personal Protective Equipment (PPE) depending on the job

• Regular heavy lifting (up to 50 lbs)

• Daily commuting to office and jobsites

• Outdoors in varying weather conditions

• Maneuver through construction site

• Repetitive pushing pulling

• Bend, squat, crawl, lift, reach, twist, and stand for long periods

• May be required to climb ladders

Additional Information

Location

Hayward

Territory

-

Full-Time/Part-Time

Full-Time

Exempt/Non-Exempt

Exempt

Req Number

OPE-25-00029

About the Organization

Restoration Management Company, Northern California's largest emergency service / restoration company is a growing, profitable, privately held company headquartered in Livermore, California. Established in 1985, Restoration Management Company has been providing reliable, year round emergency service, 24-hours-a-day for water, smoke and environmentally damaged property - to commercial, industrial, and residential clients.

We offer:

- Full-time positions;

- Opportunity for advancement;

- Competitive benefits (medical, dental, vision, EAP, 401k and matching, and life insurance)

- PTO

- Paid holidays

- Competitive salaries

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


This position is currently accepting applications.