Call Center Administrator

Title

Call Center Administrator

We are RMC

Interested in working for a company that is dedicated to serving communities through the restoration of homes and businesses? A company that provides opportunities for advancement while learning alongside a group of experienced, dedicated, skilled remediation leaders? Restoration Management Company is that company. Founded on the premise of hard work, dedication, and commitment to its employees, the expansion of our services throughout the Western States has only been possible through the growth, development, and advancement of our employees!

Description

Pay Rate: $20.35 - $32.37 HOURLY (DOE)

We are looking for a dedicated individual to join our team in a full-time role that includes weekend shifts. The ideal candidate will have Monday and Tuesday off.

• Answering customers' inquiries by clarifying desired information
• Answering phone calls and promptly directs them to appropriate employee
• Receiving and entering claim information into project tracking software and dispatch to the appropriate servicing branch
• Responsible for quality control of information received
• Verify, clarify, and confirm accuracy of information from customer.
• Processing department transfers and after hours call according to the appropriate paperwork
• Setting up, test, and remove Call Forward Feature on Main Line prior to starting and ending of day
• Effectively communicating with co-workers, management, and customers
• Completing specialized reports for Accounting Department in a timely manner
• Working independently on assignments as well as to accept directions for other tasks
• Reviewing after hours call log for new job information and/or messages and process.
• Provide back-up support to front desk/receptionist during breaks.

• Possession of a High School Diploma or equivalent.
• At least 3 to 5 years in a customer service role
• Possess a professional and friendly attitude and quickly develops a rapport with customers over the phone.
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
• A pleasant "telephone voice"; courteous and efficient telephone manner.
• Excellent human relation skills to deal compassionately and efficiently with visitors / customers in person or on the telephone.
• Having working knowledge in MS Office (Word and Excel) and data entry systems.
• Prompt arrival and regular attendance at work.
• Accurate and careful typing.
• Ability to multi-task, manage time, and meet deadlines.
• Ability to work as a team with other employees.
• Professional appearance.

• Regulatory Requirements: Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards.
• Personal Protective Equipment (PPE): Required PPE may include gloves, masks, goggles, hard hats, and safety footwear. All employees must wear PPE as required for their specific roles and job site conditions.
• Ergonomic Practices: Practice ergonomic principles to prevent musculoskeletal disorders. This includes proper desk setup, using adjustable chairs, and maintaining good posture while seated.
• Office Safety Protocols: Adhere to established office safety protocols to maintain a secure work environment. This includes the following guidelines for the proper use of office equipment and ensuring that workspaces are free from clutter to prevent trips and falls.
• Safety Training: Complete all mandatory safety training sessions, including but not limited to hazard communication, emergency response, and safe equipment handling.
• Reporting Safety Concerns: Ability to identify and immediately report any unsafe conditions, hazards, incidents or injuries to supervisors without fear of retaliation.
• Emergency Procedures: Familiarize yourself with emergency procedures relevant to your specific job site, including evacuation routes, and emergency contacts.

• Lifting and Carrying: Ability to lift and carry materials or equipment weighing up to 25 lbs. regularly and up to 50 lbs. with assistance.
• Physical Activities: Ability to perform tasks that require, walking, bending, reaching, crouching, kneeling, climb, squat, crawl, lift above shoulder, reach, and twist.
• Sitting and Standing: Prolonged sitting or standing required (in office, driving and/or at job sites). Regular alternating between sitting and standing
• Repetitive Motions: Continuous repetitive motion and tasks involving L/R hand movement (computer/mouse), wrists, or arms (e.g., typing, data entry).
• Machinery Operation: Capacity to operate machinery and tools as required by job tasks, which may involve fine motor skills and hand-eye coordination.
• Visual Ability: requirement for clear vision (e.g., close work, computer use, eye coordination)

• Indoor office setting for corporate roles, including working with standard office equipment (computers, phones, printers). May involve regular meetings, (in person or zoom) and collaboration with team members.

• Outdoor fieldwork at restoration sites, which may include residential, commercial, or industrial properties. Duties may involve exposure to different weather conditions (sun, rain, snow, heat).

• Potential exposure to hazardous materials, chemicals, or contaminants specific to restoration work, requiring strict adherence to safety protocols and use of PPE.
• Work after hours and weekends given our 24/7 business operations

• May include travel to and from job sites, requiring the use of company vehicles. Possibility of attending out-of-town training or conferences.