Why Work at Reputation?
- We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.
- Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.
- The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
- We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.
- Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.
- Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
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Job Summary:
The EMEA Operations and Enablement role is a key partner to the EMEA Field Organization. In this fast paced and dynamic role, the ideal candidate enables the field teams globally to execute on self generated and partner developed Programs to empower the field to do their job successfully every day. This position is responsible for strategic Enablement Program Development and works hand in hand with Sales & CS Leadership, Operations, Marketing and Customer Success on further improving Reputation.com's revenue objectives.
Responsibilities:
Enablement:
Work closely with Global Enablement Team to drive meaningful Enablement strategy across the global business
Develop the EMEA Onboarding process for New Hires inclusive of the design and Execution of 30/60/90 Plans
Partner with company leadership to create and maintain compelling, engaging, and effective New Hire Academy
Support the Planning and execution of Sales Kick Offs and Methodology Trainings
Build process for New hire Tools/Systems/Groups/Handles Set up with IT
Oversee the project management of varying Onboarding and training initiatives related to enabling the field organization to sell as effectively and efficiently as possible
Operations:
Work across organizations from sales, marketing, services and operations to streamline and improve processes and develop new ones built to scale.
Work closely with Sales, Marketing, and Product Team to drive meaningful Enablement strategy across the global business.
Drive the company’s Win/Loss Analysis
Build training and process documentation for segment, region, or industry based curriculum
Measure the effectiveness of Sales Enablement Programs
Partner with Product Marketing teams to create and maintain compelling, engaging, and effective digital content and playbooks to support new hire onboarding and ongoing training
Plan and execute on Sales Kickoff’s talent development agenda and build content in partnership with relevant teams
Oversee the project management of varying initiatives related to enabling the sales team to sell as effectively and efficiently as possible
Maintain clean and accurate Territories and relevant data through data scrubbing, enrichment, and maintenance.
Additional duties as assigned.
Qualifications:
3+ years of Operations or Enablement Experience at a Technology company.
2+ Years Experience with ownership of Program Development in Sales.
Proficiency in organizing and attention to detail
Ability to follow a schedule and meet deadlines is paramount
Ability to work independently as well as within a team.
Collaborative and use good judgment, self-starter
Effective problem solver
Advanced knowledge of Excel and Salesforce administration highly desired
Knowledge of Domo a plus
Ability to execute with autonomy and navigate ambiguous environments
Forecasting and Pipeline Management experience a plus
More on Reputation:
The majority of consumers — 90% — say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation.
Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen and get better. Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to:
- Monitor, request and respond to online reviews
- Improve star ratings and search result rankings
- Audit and maintain business listings and location directories across the web
- Manage social media engagement and advertising
- Make operational changes to improve customer experience
- Maximize customer retention and revenue
Reputation is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants only - No 3rd party agency candidates.