Why Work at Reputation?
- We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.
- Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.
- The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
- We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.
- Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.
- Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
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Job Summary:
The Coordinator, Business Listings is responsible for claiming, editing and maintaining business listings across various review sites, ensuring the most accurate information is displayed. Must be familiar with online review sites and have the ability to manage projects under tight deadlines.
Responsibilities:
Review data received from client and prepare master spreadsheets to claim listings
Contact review sites to initiate/complete the verification process or to report listings’ issues
Verification of content on review sites through the Business Listings Dashboard, making updates as necessary
Provide feedback to Customer Success Management team on progress and participate in client calls as needed
Provide feedback to Product Team on ways to improve process and Business Listings Dashboard functionality
Additional duties as assigned
Qualifications:
Strong communication skills (both verbal and written communications)
Must have strong working knowledge of Ms Office skills (Word, Excel, PowerPoint, Outlook)
Proficiency and familiarity with social media/sites.
Attention to detail, Decision making
Open to work in shifts (24/7)
More on Reputation:
The majority of consumers — 90% — say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation.
Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen and get better. Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to:
- Monitor, request and respond to online reviews
- Improve star ratings and search result rankings
- Audit and maintain business listings and location directories across the web
- Manage social media engagement and advertising
- Make operational changes to improve customer experience
- Maximize customer retention and revenue
Reputation is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants only - No 3rd party agency candidates.