Analyst, Transportation and Claims

About Us:

Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories and home decor from 700+ brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

About the Role:

The Analyst, Transportation & Claims is responsible for executing Rent the Runway’s transportation network strategy and claims program. In this role, you will be responsible for engaging internal and external business partners to ensure best-in-class customer experience across multiple carriers and distribution centers. This role will report to the Transportation Operations Manager.

What You'll Do:

• Execute and monitor daily logistics from warehouse to final delivery, including route planning and carrier capacity management.
• Implement outbound, inbound, and internal shipping strategies in partnership with Operations and Inventory teams. Work with the Transportation Operations Manager to ensure all programs meet rigorous standards for customer experience, financial performance, and operational efficiency.
• Function as the Customer Support and Retail teams’ primary point of contact to ensure that transportation strategy is meeting their needs and they are complying with all policies. Work with carriers to resolve any escalated delivery and returns-related customer issues.
• Participate in weekly quality calls with carriers to discuss delivery performance, exceptions, and timeliness of arrival and dispatch, resulting in concrete, measurable action plans.
• Manage carrier compliance with performance standards, reporting, and other obligations, and troubleshoot any issues.
• Execute emergency recovery strategies as necessary in response to natural disasters, warehouse outages, or other disruptions.
• Execute RTR’s claims program by investigating and filing claims with carriers, and responding to information requests. 

About You:

• 3+ years of professional experience or relevant internships in an analytical or data-intensive role, preferably with experience in supply chain and/or online retail (ecommerce).
• Have a positive, “can-do” attitude, and excellent interpersonal skills.
• Ability to work flex shifts, hours, nights, and weekends as business dictates.
• Strong analytical, organizational, and written/verbal communication skills.
• Highly proactive and action oriented. Must operate with a sense of urgency and have attention to detail.
• Forward-thinker with the ability to articulate point of view and improve processes.
• Ability to quickly recognize, diagnose, and solve for challenges.

Benefits:

At Rent the Runway, we’re committed to the happiness and wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

• Generous Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
• Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention.
• Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
• Exclusive employee subscription and rental discounts -  to ensure you experience the magic of renting the runway (and give us valued feedback!).
• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
• Industry leading 401k match - an investment in your future.
• Company wide events and outings - our team spirit is no joke - we know how to have fun!
• Office centric role - our Fulfillment Center employees are in office five days a week, in accordance with Company policies.

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.