What You'll Be Doing

• Coaching: You will be fostering the growth and development of Relayers through coaching leaders and individual contributors individually and in small cohorts working on similar themes in development
• Leadership Development: Creating programs, workshops and development initiatives that build leader capabilities for our soon-to-be leaders through to our senior leadership.
• Growth & Development: Support all Relayers to #get1%bettereveryday. The focus will be on identifying and understanding growth & development needs, developing development initiatives, workshops and programs to support all Relayers in their development
• Talent Integration: Supporting team members’ integration into Relay through onboarding support and new leader integration
• Share insights and make recommendations by partnering with the business to identify development needs and consulting on development initiatives to build employee engagement and performance.

Who You Are

• Emotionally Intelligent and Agile: You’re insightful, adaptive and able to work with, and through, the emotions of others and yourself. You can listen deeply in powerful ways to connect with what people are experiencing and feeling to help them navigate their experience and growth.
• Bar Raiser: You subscribe to the approach of getting better 1% everyday and never stop seeking opportunities to learn; you don’t settle for mediocrity. Making people around you better comes through in your craft as a coach, as well as how you approach learning and life; it brings you joy and a deep sense of accomplishment.
• Systems Thinker: You approach challenges and opportunities with a holistic perspective, recognizing the interconnectedness of individuals, teams, and organizational dynamics. You analyze how various components of the system influence one another, anticipate ripple effects of changes, and design strategies and initiatives that align individual growth with organizational goals.
• Strong Communicator: Among your super powers is facilitation and managing a room of cross functional team members. You have an empathetic and authentic voice to make sure learning is a safe space to grow. You are able to listen empathetically for understanding at multiple levels (informational, relational and contextual).
• Experienced: Demonstrated experience building and delivering leadership and professional development programs. You have earned a Coaching Certification recognized by the International Coaching Federation (ICF) with 5+ years of delivering impactful coaching and working in the growth & development space.
• Nimble & Creative: You have the ability to quickly create custom workshop content for groups and teams on a range of topics. In the areas you’re not familiar with, you are willing to explore what’s out in the market and advances in research to bring the latest, evidence-based knowledge to Relayers. You understand our stage of development and pace of operating and thrive in an ambiguous, fast-paced environment and are comfortable adapting to change.
• Self Starter: This is a new role and area of investment for Relay. You can both operate independently to build and work with other People team members, managers and leadership members within Relay to generate ideas to drive a feedback culture and foster a learning environment.
• Inclusive: Experience coaching a diverse range of team members with different thinking styles, cultural backgrounds, intersecting identities and coaching goals. You meet people where they are to build trusting relationships and support their growth and development.

What you bring

• Advanced degree in psychology, organizational behaviour, human development, human resources management, or related fields.
• Certification and experience interpreting various psychometrics assessment tools (e.g., Hogan, Birkman, Leadership Circle Profile, EQi 2.0 or similar assessments).
• Superior knowledge of science and practice of human and organizational behaviour, career and leadership development theories and practices.
• Knowledge of adult development and learning principles to inform development and delivery of programs.

Bonus Points

• Have experience working in, or supporting coachees working in a startup or scale-up environment
• Understanding of, and experience with, e-learning and other content creation platforms

Our Commitment to You

• Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary. 
• Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
• Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
• Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
• Hybrid work environment: we value meaningful collaboration and connection at our Toronto office twice a week, with lunch, snacks, and beverages on us.
• Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
• Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success. 
• Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
• Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.


We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you’ll find the confidence to take changes, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we’re all proud of. We give you the baton–you run the Relay.

The Interview Process:

• Stage 1: A 30-minute Google Meets video call with a member of our Talent team
• Stage 2: A 60-minute Google Meets video call with the Director, Talent Enablement
• Stage 3:  A sample coaching session with the Director, Talent Enablement
• Stage 4: A 60-minute Google Meets Video call whiteboard session with Director, Talent Enablement, People Business Partner, and VP of People
• Stage 5: A 30-minute Google Meets video call with a member of our leadership team