Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.
Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.
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The #1 pioneer in internet home search has an incredible opportunity to lead and manage a dynamic growing sales team. In this highly visible role, you will have the chance to make constant data-driven decisions, be creative, and innovate through technology. The Manager, Digital Sales is responsible for managing and providing strategic direction for a sales team and for driving the organization's sales revenue through a large volume of transactions. The candidate selected will be required to use his/her knowledge and skills to manage an outbound call center with an emphasis on the development of reps, with a solution based/consultative selling approach.
The successful candidate will formulate, recommend and implement policies and programs in the area of telesales in conjunction with existing small, medium and large size broker relationships to generate revenue through sales to agents. This role will also identify markets for products and services, as well as hire and train a telephone based sales force. This position is expected to manage and develop the telesales teams, and provide strategic planning and direction for the department. This position will report to the Senior Manager of Sales and will require constant interaction with other business partners in the Sales Organization.
Top Reasons to Apply
- Mentor and coach sales representatives to meet goals and drive sales.
- Motivate talented sales employees to do their best work and strive to be a top performer.
- Join a vibrant, inclusive workplace where you're celebrated as a crucial part of our foundation, driving both personal and collective success.
- Directs and motivates sales representatives who engage with prospective customers, educates them on existing solutions and communicate the value of solutions
- Generates revenue through mainly outbound telesales, engaging with mid-size Realtor, agent and broker accounts and getting them to commit to our lead subscription services
- Improves metrics on sales and closing ratios and optimize sales cycle management
- Execute against a data driven telesales plan to enhance the relationship and generate sales
- Bring initiatives to the Marketing and Sales Operations Teams, to develop and share strategies to, establish, lead programs
- Bring recommendations to the Customer Care Department to ensure training needs of customers are being met
- Bring recommendations for hiring, training, and development of an inside telesales organization
- Keep Senior Management appraised through verbal and documented reports on sales volume, competitive activity, growth and expansion progress
We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.
What you'll bring:
- 3+ years of telesales management experience required
- Requires experience developing and managing a telesales business model with quick implementation of this strategy
- Experience selling internet based advertising/technology products in a highly competitive online advertising market preferred
- Proven ability to be hands-on, in the trenches, handling customer objections and closing deals
- Significant sales and sales management experience in business-to-business sales
- Experience getting Sales Representatives to adhere to scripting and has a proven track record of generating revenue for Sales Organizations.
- The ability to be a strong and effective personal motivator of inside sales professionals
- Experience with CRM and using metrics to assess progress and success
- Requires professional written and verbal communication and interpersonal skills
- Willingness to work a flexible schedule and travel as necessary
Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:
- Inclusive and Competitive medical, Rx, dental, and vision coverage
- Family forming benefits
- 13 Paid Holidays
- Flexible Time Off
- 8 hours of paid Volunteer Time off
- Immediate eligibility into Company 401(k) plan with 3.5% company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location
Do the best work of your life at Realtor.com®
Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. People are our foundation-the core that drives us passionately forward. At Realtor.com®, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.