Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.

Responsibilities

Network Operations

• Maintain and administer computer networks and related computing environments including systems software, applications software, hardware, and configurations.
• Coordinating computer network access and use.
• Performing disaster recovery operations and data backups when required.

• Monitor network performance and maintain operational excellence for our corporate networks
• Troubleshoot, diagnose, and resolve hardware, software, and other network and system problems.
• Receive ticket from support desk and work with the customers and other engineers to get the problem fixed.
• Create and update technical diagrams

• Participate in project work like office construction and complete projects independently with other stakeholders.
• Design, configure, and test networking software.
• Process improvement
  Analyse the process and issues involved in the implementation of Rakuten corporate IT programs in the America region.
  
  Build runbooks and lead automation efforts

• 5 years or more experience in a network engineering role
• Bachelor's degree in information technology related field of study with a network engineering focus.
• Strong working experience with enterprise vendor solutions such as Cisco, PaloAlto, Juniper Mist or Aruba Silver Peak.
• Strong understanding of network technologies (LAN/WAN routing/switching, wireless, firewall and VPNs).
• Knowledge of application transport and network infrastructure protocols.
• Ability to create accurate network diagrams and documentation for design and planning network communication systems.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Ability to work with all levels of staff within and outside of IT and outside the organization.
• A self-starter able to work independently but comfortable working in a team environment.
• Dependable and flexible when necessary.
• LAN and WAN experience.
• Basic knowledge and experience with UNIX and Windows based OS.
• Basic scripting skill on Python/PowerShell.
• Basic knowledge of automation tools.
• Ability to design network architecture coordinating with multi-national teams.
• Ability to test, evaluate new devices and technologies and publish reports and recommendations for management.
• Lead troubleshooting in the team with good analytical and problem-solving skills.
• Comfortable with mentoring Junior/Middle level engineer
• Network security experience and incident remediation skills a plus
• Any major network certifications a plus.