Job Description:

Sr. Manager, Technical Operations:

Rakuten International manages seven businesses and employs over 4,000 people worldwide. Renowned for its leadership and innovation, the brand operates across e-commerce, digital content, advertising, entertainment, and communications, offering the joy of discovery and accessibility to over 1 billion members globally. Our teams are dedicated to fulfilling the company's mission of delighting merchants and customers through innovation, optimism, and collaboration.

Cartera, a Rakuten company and a pioneer in loyalty shopping, is a subsidiary of the global Internet services leader. We are seeking an experienced, skilled, and passionate individual to join our Technical Operations team. Cartera's loyalty solutions support top-tier companies that use loyalty programs to engage and reward their members. We enable those members to earn more rewards by shopping with over 1,000 online and in-store retailers. If you're looking to be part of a dynamic team, we encourage you to apply. Cartera is headquartered in Lexington, Massachusetts.

• Act as a strategic partner to internal stakeholders, offering guidance and expertise across a wide range of technical operations and applications.
• Work closely with engineering leaders and software development teams to deliver effective operations and process solutions that support key business objectives.
• Monitor, report, and communicate on operations and complex projects to ensure efficient resource utilization through careful planning, execution, and continuous improvement.
• Analyze and solve technical and operational challenges, negotiating solutions that balance technical feasibility with business objectives.
• Excel in ambiguous environments by collaborating with teams across the organization to identify challenges, develop innovative solutions, and deliver impactful results.
• Effectively communicate complex technical concepts to diverse audiences, ensuring clarity and alignment among stakeholders.
• Interests and previous demonstrated ability to learn and become proficient at system monitoring tools.

• A minimum of 5 years of experience in a technical operations role, leading technical operations for large, cross-functional technical platforms, along with a bachelor's degree in a STEM field, MIS or Operations Management.
• Proven technical experience in the operations of cloud infrastructure and systems.
• Experience in systems analysis, including requirements gathering and identifying opportunities to optimize and enhance processes.
• Exceptional leadership skills, including advanced problem-solving, negotiation, influence, and analytical abilities.
• Outstanding communication skills, with the ability to clearly and concisely convey complex technical concepts.
• Highly intelligent, dedicated, and quick to learn, with a strong commitment to uniting teams and driving success.
• Proficient in Microsoft products, with exceptional skills in Excel. Basic data analytics skills related to process reliabilities, cost optimization and system log file analysis.
• Ability to work in the Lexington, MA office.

• Hands-on technical proficiency with Linux systems, including server configuration, virtualization, containers, clustering, observability, and health monitoring.
• Experience with Datadog or similar observability tools, collaborating with SMEs to identify key data points and implement effective monitoring solutions.
• Experience with Atlassian products, particularly Jira and Confluence, including building and customizing solutions for engineering teams.
• Proficient in organizing tasks and creating project plans within a software development organization.
• Experience in systems analysis, including requirements gathering and identifying opportunities to optimize and enhance processes.
• Familiarity with Agile or other project management methodologies, with experience serving as a Scrum Master or team member in a software development organization.
• Proven track record of achieving results in ambiguous, fast-paced environments.