Job Description:
Summary:
As a Senior Account Manager, you'll manage a portfolio of leading Australian retail brands to implement a thorough, profitable and efficient affiliate marketing strategy. Your aim is to grow business revenue through diverse, innovative and strong partnerships.
Responsibilities
Client Management
- Leading a portfolio of key retail clients, you oversee strategy, execution, and performance to ensure successful outcomes.
- Develop, present, and coordinate impactful strategies while using data-driven insights to help clients achieve their goals.
- Maintaining strong client relationships is key, achieved through regular meetings, calls, and updates.
- Proactively identify opportunities to drive revenue growth by aligning solutions with client needs, while also ensuring client retention and effectively managing dispute resolution when necessary.
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Strategy & Planning
- Work alongside senior leadership to execute departmental strategies that align with overarching business goals.
- Ensure continuous growth and innovation within your team by joining a taskforce for efficiency, leading an affiliate initiative or by setting yourself up as a local Subject Matter Expert.
Operations & Administration
- Regularly review contracts to fully understand terms and billing mechanisms. When technical issues arise, troubleshoot and escalate to the appropriate teams.
- Manage revenue forecasting and reporting for your client portfolio, ensure accuracy in financial projections.
- Maintaining up-to-date records of client performance and activities is essential to tracking progress and identifying opportunities for improvement.
Collaboration
- Work closely with internal teams across the globe.
- Collaborate with publisher services to identify new partnership opportunities and work with analytics teams to refine data-driven strategies, contributing to 2-4 key projects annually.
- Support the marketing team, with business events, case studies and award submissions. also contributing to 2-4 initiatives per year.
- Align with Analytics' team to help interpret data and build more effective strategies.
Required skills:
- Personal Effectiveness: Highly organized, self-motivated, and able to prioritize effectively, with a creative, problem-solving mindset.
- Communication Skills: A confident communicator with excellent written and verbal skills, strong customer service abilities, and expertise in negotiation, diplomacy, and translating client needs into technical specifications.
- Results Focus: Detail-oriented and analytically driven, with a proven track record in strategic marketing, consistently measuring success, exceeding quantitative goals, and surpassing KPI targets.
- Teamwork: A reliable and independent worker who thrives in a collaborative environment, integrating seamlessly into a team and contributing enthusiastically to shared goals
Technical Skills:
- 5+ years of digital marketing experience including client service (agency, client or consulting)
- Strong understanding and experience in digital marketing concepts / solutions, particularly Affiliate Marketing
- BA degree in a Marketing field preferred
- Competent in Microsoft Office programs - particularly Excel (intermediate) and PowerPoint
- Experience in strong client relationships, reinforced by building trust, advising and upselling
- Web literate (tracking analytics and methods)
About Us:
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.
Rakuten Advertising provides advertising technology and consumer insights to the world's leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten's diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team