Job Description:
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment, and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.
Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals and rewards from more than 3,500 merchants. Founded in 1999, Rakuten has grown to become the go-to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks. For more information, visit www.rakuten.com.
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Do you enjoy using data to drive Product engagement and adoption? Do you like to dive into massive data, apply experimentation science at the micro and macro level, and deliver actionable insights? We are looking for a Product Analyst who is a creative problem solver with a passion for delivering data-driven insights. You will have experience in partnering with Product teams to drive key decisions using data and leveraging Testing and Experimentation frameworks to improve our Member Experience and Business performance of our consumer products. This is a high-impact role where your analytical insights and interpretation of results will help affect Company goals and help Product Leaders identify opportunities and build and improve product features.
KEY RESPONSIBILITIES
- Collaborate with Product and Engineering teams to identify opportunities, estimate impact to prioritize focus, implement and analyze tests
- Define key business metrics for experimentation and run large scale experiments that deliver impactful results to the business
- Create dashboards and reports to measure impact of experiments and monitor health of the business
- Perform deep dive analysis to explain what happened and recommend improvement opportunities
- Be the expert on the data sets and data tools available to improve the product experience using data
- Live in the data, always know what is going on within the company based on the data
- Evangelize and drive data-driven business decisions and actions through compelling stories and stakeholder relevant communications
- Onboarding Expectations:
- Within 30 days: understand business, KPIs, goals; build trust with stakeholders; partner with Product and Engineering teams on Experimentation; analyze and monitor performance of key product features
- Within 90 days: gain strong understanding of key datasets and products; identify improvement areas in Experimentation process; conduct discovery analysis to understand behavior and identify opportunity areas
- Within 180 days: Build scalable processes and data points; act as analytics subject matter expert for all stakeholders
MINIMUM REQUIREMENTS
- Experience in applying statistical approach towards test design, measurement and analysis
- Strong SQL skills, comfortable working with large data sets (Financial, Clickstream etc.) in Big Data environment
- Ability to translate data-driven learnings and statistical models into stories, actionable insights and communicate to key stakeholders
- Experience in working with the Experimentation Platforms (e.g. Optimizely) is preferred
QUALIFICATION REQUIREMENTS
- Bachelor's Degree in Computer Science, Statistics, Applied Mathematics, or related field
- 2+ years of in-depth data analytics experience ideally in partnership with Product teams
- Experience working with reporting and visualization tools (Tableau preferred)
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.