Job Description:
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.
Rakuten Rewards Canada is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals and rewards from more than 750 merchants. Since 2012, Rakuten Canada has grown to become the go-to shopping destination for consumers, having paid out nearly $200 million in Cash Back to over 7 million members. Rakuten also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks. For more information, visit http://www.rakuten.ca/.
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This position on the Site Operations Team will contribute to flawless execution, meeting deadlines, and online merchandising to maximize revenue and achieve budgeted targets. The Junior Marketing Operations Specialist will work with multiple teams to ensure the efficient and accurate implementation of site merchandising and partner advertising, contribute to projects that enhance marketing capabilities, and support other team members in delivering high-quality service and results for our partners and members.
KEY RESPONSIBILITIES
- Schedule merchandising placements on site, contributing to site performance and maximizing top- and bottom-line revenue
- Use site administration tools to maintain listings for more than 750 merchants and their associated information
- Execute paid placements and marketing emails booked by our world-class sales team. This includes collecting creative assets, marketing copy, confirming dates and rates with merchants.
- Ensure all commission increases, bonus requests, and network IO insertions are in place for promotions and paid placements, troubleshooting and following up with merchants and affiliate networks as necessary.
- Collaborate effectively with cross-functional teams - marketing, sales, email, creative, product management, and engineering teams to optimize site and achieve revenue targets.
MINIMUM REQUIREMENTS
- Experience using online merchandising tools, scheduling online placements
- Exceptional verbal and written communication skills in English.
- Familiarity with web basics (data entry, basic HTML, image formats)
- Some familiarity with Excel in manipulating and analyzing data
- Exacting nature, with excellent attention to detail
- Excellent organizational skills
DESIRED
- Experience working with an email marketing team
- Experience with affiliate Network portals and reporting tools
- Experience with database reporting tools
- Experience with creating slides and presenting results to a team
- Providing ad hoc translations into French for site copy.
Experience
- 3-4 years prior work experience in web-based marketing operations and/or merchandising
- Bachelor's degree or equivalent
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Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.