Job Description:
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.
Job Summary:
We are looking for an innovative and visionary General Manager to lead the design and development of "AI-native" user experiences. This role requires a deep understanding of the latest advancements in AI technology and a passion for creating seamless, intuitive user interactions. The ideal candidate will have a strong background in AI, user experience engineering, and leadership, with a proven ability to drive innovation and deliver cutting-edge solutions.
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Key Responsibilities:
Strategic Leadership:
- Develop and execute a strategic vision for AI-native user experiences in alignment with company goals.
- Collaborate with senior executives and integrate AI-driven experience into the broader product ecosystem.
AI and UX Design Oversight:
- Lead the design and development of AI-native user experiences, ensuring they are intuitive, engaging, and effective.
- Stay current with the latest AI technologies and trends to inform design decisions and maintain a competitive edge.
Team Management:
- Build, mentor, and manage a high-performing team of AI researchers, UX designers, and engineers.
- Foster a culture of innovation, collaboration, and continuous improvement within the team.
User-Centric Design:
- Conduct user research and usability testing to gather insights and validate design concepts.
- Ensure that AI-native experiences are designed with a deep understanding of user needs and behaviors.
Performance Optimization:
- Monitor and analyze the performance of AI-driven user experiences to identify areas for improvement.
- Implement data-driven strategies to enhance user satisfaction and engagement.
Stakeholder Collaboration:
- Work closely with product, engineering, marketing, and other departments to ensure seamless integration and operation of AI-native solutions.
- Communicate technical concepts and progress to non-technical stakeholders effectively.
Innovation and Trends:
- Stay abreast of industry trends, emerging technologies, and competitive landscape in AI and UX design.
- Drive innovation by exploring new technologies and methodologies to keep the user experiences at the forefront of the industry.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proven track record of designing and delivering AI-native user experiences.
- Strong understanding of AI technologies, including machine learning, deep learning, and large language models.
- Experience with UX design tools and methodologies, such as wireframing, prototyping, and user testing.
- Excellent leadership, communication, and interpersonal skills.
- Ability to think strategically and execute methodically.
- Strong problem-solving skills and a results-oriented mindset.
Minimum Requirements:
- Bachelor's degree in Computer Science, Human-Computer Interaction, Design, or a related field; Master's degree preferred.
- Minimum of 10 years of experience in a leadership role, with at least 5 years in AI and UX design.
- Demonstrated experience in leading large scale and complex projects.
- Proficiency in app, and system design from front end to backend.
- Familiarity with AI frameworks and tools like TensorFlow, PyTorch, or similar.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Willingness to travel as needed to meet with global teams and stakeholders.
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.
USD $157,905.00 - $294,690.00 annually