Job Description:
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.
Job Summary:
The Rakuten Global Advertising Business Division is Rakuten's global media sales house that offers unique access to real shoppers across its unrivaled media and e-commerce apps and sites. We are creatingattractive, high performance audiences on Rakuten's and our partners' websites. We offer classic display, rich media, native, video and other ad formats that perform and deliver outstanding value to brands and merchants. We work with the world's leading and most innovative advertisers to drive their business.
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At Rakuten Advertising, the programmatic partner management team is focused on maximizing revenue across Rakuten's O&O supply through programmatic partnerships and demand optimization. This is accomplished through creating, maintaining and sustaining strategic partnerships with DSPs, SSPs and exchanges.
As the Director of Partner Management, you will oversee our largest and most strategic demand partners globally and engage directly with our partners' C-Level stakeholders and senior executives. You will also build, develop, and manage a strategically focused team of partner managers across Europe, North America, and Asia. The overarching goal for this team is to develop existing partnerships, influence stakeholders and scale indirect revenue.
Key Responsibilities:
- Be accountable for influenced and existing partners revenue across Rakuten O&O supply, partner success KPIs, and retention and integration adoption.
- Lead day to day operations for strategic programmatic partners, including relationship building & management, conducting periodic business reviews, problem-solving, issue resolution, and process improvements.
- Ensure all partners are receiving the best possible support to meet and exceed revenue expectations across all Rakuten inventories.
- Build a team of high-performing, motivated, and curious individuals to enable rapid scaling.
- Be willing to perform hands-on work while team is growing.
- Communicate effectively with other functional leaders (product, marketing, inventory, partnership team) by solving business challenges together, identifying opportunities for growth, and collaborating to drive efficiency and effectiveness across the organisation.
- Researching, analysing and setting price points to maximise demand and maintain healthy profit margins
- Work closely with New Business Programmatic team to assist in the process of acquiring new partners, especially in terms of implementations and technical process advice/support.
- Manage the demand partner integration process, liaising with our operations team and the partner to see this through to effective completion.
- Creating and implementing new processes where necessary, and adapting to new/changing products.
- Keep abreast of current events, global privacy compliance (GDPR, CCPA), and any industry trends that impact client business (e.g. Cookieless)
- Participate in product road map build out discussions based on partner needs with senior leadership, product, & engineering
Minimum Requirements:
- Minimum of 7+ years of experience working in the digital media industry, either at a Publisher, Ad Network/DSP or SSP..
- Bachelor's degree or equivalent (in business, mathematics or computer science being a plus)
- People management experience is a strongly desired.
Qualifications: (Knowledge, Skills, Abilities)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Superb relationship-building skills and ability to showvalue to clients
- Sense of urgency to deliver MVPs to market
- Self-motivated, independent, and high-performance individual, with ability to learn and become productive extremely fast
- Talent. Drive. Creativity.
- Energetic, upbeat, team player with excellent written and verbal communication skills, including visualization techniques and tools
- Strong technical/analytical aptitude and operational experience with ad serving, tag implementation and troubleshooting.
- Have a passion for innovation and working on the cutting edge of digital advertising.
- Able to coordinate across multiple departments internally and externally.
- Desire to grow into a larger role within the organisation.
- Comfortable working across multiple time zones and Ability to travel up to 30%
- Critical thinking to identify the gaps and build bridges to overcome those
- Persistence and will to succeed
- Attention to detail and quality
#LI-RM14
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team