Job Description:
Rakuten Rewards offers a casual but fast paced environment where creativity and effective teamwork and collaboration are rewarded. We are passionate about changing the way people shop online and providing the best possible customer experience - not to mention cash back on every purchase, with no strings attached.
We are part of the Rakuten family of companies. Rakuten is a very progressive company providing Rakuten Rewards with substantial capital, access to great technology, and access to international markets. We're always interested in meeting talented individuals interested in helping us change the way the world shops, so if you're passionate about helping save people money and improving the shopping experience apply now!
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We are looking for a Temporary Collections Specialist who is passionate about adding value to the organization by performing collections for a large, complex portfolio that will help mitigate risk and minimize bad debt. This position is a contract position for six months or greater and reports to the Credit and Collections Manager in our Schaumburg, Il office.
The ideal candidate should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both written and verbal, as he or she will frequently deal with higher levels of management.
KEY RESPONSIBILITIES
- Contact customers via email and phone regarding past due amounts
- Research third party payment submissions and payment applications
- Escalate collection issues with the customer and internally
- Support other areas of accounts receivable as needed
MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Knowledge collections and accounts receivable
- Ability to effectively communicate, especially through email
- Ability to work independently and with minimal supervision
- Proficient in relevant computer applications
- Negotiation and conflict management skills
BENEFICIAL SKILLS
- Internet industry experience a plus, especially dealing with affiliate relationships
- Knowledge of Oracle Cloud ERP
QUALIFICATION REQUIREMENTS
- High School Diploma or equivalent required with some finance or accounting coursework
- Previous relevant work experience a plus
- 1-2 years' experience working with Excel
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.