Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Advertising provides advertising technology and consumer insights to the world's leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten's diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

• Monitor and review customer receivables and facilitate collection by communicating with customers in Europe.
• Being pro-active and reactive in your collection.
• Responsible for A/R administration including statement of claims, connection to our legal department, outside collection agencies etc.
• Identify disputes at an early stage.
• Interface with sales, billing and account managers to investigate and correct discrepancies.
• Identify and reconcile cash receipts to customer invoices on a weekly basis.
• Working in partnership with the sales and operation teams to identify any accounts that fall into arrears and manage them immediately.
• Report on KPI's ensuring that relevant financial targets are met.
• Utilize various systems and programs to perform duties, including SAP, Oracle, Salesforce, Microsoft Excel/Word/Outlook, as well as other proprietary systems.
• Assistance with ad hoc projects as necessary, and any other duties as assigned.

• Bachelor's degree.
• 2-3 years of hands-on commercial collections experience, preferably in an international setting. Some cash application experience is a plus.
• Detail oriented, professional, reliable, with the ability to communicate effectively verbally and in writing with employees and clients.
• Be responsive to customer requests and maintain high levels of professionalism at all times.
• Positive attitude, strong customer relations skills.
• Organizational and time management skills with the ability to meet processing deadlines.
• Have a good level of understanding around credit risk and financial exposure.
• Knowledge of key systems preferred, including Oracle and SalesForce.
• Knowledge of Microsoft Office required, including Word, Outlook, and Excel (intermediate level)
• Strong work ethic with the ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timelines.