Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Advertising provides advertising technology and consumer insights to the world's leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten's diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

• Provide consultative marketing support and guidance to an assigned group of Rakuten Advertising's affiliate clients
• Interacting daily with clients via phone and email contact, to support tactical requests.
• Meeting and exceeding revenue goals for each assigned client
• Providing strategic advice to increase each client's ROI via their affiliate program
• Developing, maintaining, and extending relationships with our clients
• • Managing internal resources to ensure that Rakuten Advertising delivers results for each client.
• Executing day-to-day affiliate account management tasks across your dedicated portfolio of accounts
• Analyse results and performance, identifying trends and insights
• Communicate performance results to clients on a weekly basis, updating relevant trend cards
• Attend and maintain client calls / catch ups, as scheduled
• Analyse the clients' competitive landscapes and understand their business objectives, margins and budget constraints to provide forward thinking business recommendations
• Assist your manager in developing Key Account Plans for your priority clients. Agree milestones to track improvement in relationship and revenue, and lead the execution of the KAP
• Ensure client profitability in line with goals and expectations
• Develop and maintain client relationship, to achieve highest level of client satisfaction
• Manage new client launches, ensuring marketing and technical requirements are communicated
• Deliver quarterly business reviews
• Identify and initiate upsell / cross sell opportunities across other Rakuten services and channels

• Regularly review contracts to understand contracts and billing mechanisms
• Troubleshoot client's technical issues, and file support tech tickets on their behalf if needed
• Owning revenue and forecasting for own client portfolio
• Maintain documentation of client performance and activities in internal systems

• Work closely with US/AUS/EU internal counterparts to lead affiliate initiatives across territories
• Work closely with publisher services to identify partnership opportunities to grow our business
• Working closely with Analytics' team to help interpret data and build more effective strategies
• Work with other channel counterparts to provide full Rakuten Marketing experience to clients
• Plan communication activities for your account's campaigns, alongside MarCom team
• Developing, maintaining, and extending relationships internally and externally
• Taking on 1-3 internal projects per year

• 3+ years of digital marketing experience including client service (agency, client or consulting)
• BA degree in a Marketing field preferred
• Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
• Experience in strong client relationships, reinforced by building trust, advising and upselling
• Good project management skills
• Web literate (tracking analytics and methods)

• Highly organised, self-motivated, good time-management, able to prioritise
• Think creatively, has a problem-solving approach and uses professional judgment
• Proactive - continually looking for ways to grow and improve within own role
• Work well under pressure and to tight deadlines
• Inquisitive approach to continuously learning on the job

• Strong customer services skills: Negotiation, diplomacy, able to translate client requirements
• into technical specifications
• Excellent written and verbal communication
• Confident interpersonal skills

• Detail-orientated
• Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.
• Proof that you can set and surpass KPI targets

• Reliable and able to work independently on targets
• A real team player that is able to integrate and work closely with an enthusiastic team

• Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing