At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
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System Administrator III
Why We Have This Role
The Salesforce CRM Development team oversees a robust platform used for tracking all customer interactions across Sales, Customer Success, Demand Generation, Field Marketing, Finance, and Internal Engineering. The team directly impacts the revenue of the company by building quoting tools and sales processes that aid our sales team in hitting their sales targets, help retain customers through predictive modeling, and facilitate data collection for executives to make real time decisions.
Our administrators are the catalysts for process improvement through automation within the Salesforce platform. To continue scaling, we need to build smarter systems that let our employees focus on what's meaningful. As a senior administrator, you will be responsible for building and maintaining the platform that facilitates Qualtrics business and that allows the company to scale even faster.
How You'll Find Success
- Understanding business processes and objectives & owning strategic initiatives that span across multiple departments.
- Collaborating effectively with teams across different functions to provide guidance on development best practices & recommendations.
- Staying updated with technology trends.
- Staying agile and adaptable.
- Continuously learning and growing, pushing the frontier of SFDC platform knowledge.
- Deploying creative backend and front end solutions to solve end user problems, with an attitude towards getting things done.
How You'll Grow
- Expanding technical proficiency in relevant SFDC technologies.
- Establishing development roadmaps and strategic initiatives.
- Developing leadership skills through project leadership and mentorship.
- Setting goals, tracking progress, and creating action plans for professional growth.
- Understanding business needs and team capacity to determine scope of the team.
Things You'll Do
- Focus heavily on Salesforce CPQ OOTB functionality to provide end users with a better quoting experience
- Mentor, train, and perform infrastructure reviews for team members, fostering their growth and development at all levels.
- Collaborate with business stakeholders to understand business needs and resolve issues.
- Develop declarative infrastructure for the platform using the basket of declarative tools provided by the Salesforce platform.
- Identify and reduce system technical debt.
- Execute all phases of software development projects including resolving issues and helping to ensure a successful deployment.
- Support a great end user experience through thoughtful and creative UX design.
- Build scalable solutions that incorporate SFDC best practices and set the standard for system architecture and design.
What We're Looking For on your Resume
- Bachelor's Degree (Information Systems, Statistics, Business, Economics, or another analytical field preferred)
- 3+ years of advanced admin experience on the Salesforce.com platform, in a complex environment preferred.
- Salesforce CPQ experience (Price Rules, Product Rules, Advanced Approvals, etc.).
- Significant experience with Salesforce Flow, Salesforce user provisioning and permissions best practices, security best practices (e.g. MFA, SSO), and technical debt reduction.
- Multiple admin, or architect SFDC certifications preferred (e.g. Basic Admin, Advanced Admin, Platform App Builder, Sharing and Visibility Architect, Platform Developer 1, etc.)
- Professional English fluency required.
- Experience successfully working along side other Salesforce administrators and developers in a collaborative code/declarative environment.
What You Should Know About This Team
- Corporate-wide impact: The system ownership and management extends across multiple departments, and any changes made and implemented have a significant impact and high visibility throughout the entire company.
- Consistent learning: The system knowledge is vast, and team members are encouraged to expand their scope as they progress in seniority. There are always opportunities for growth and learning.
- Collaboration: Implementing best practices for systems requires working collaboratively across departments such as Engineering, Security, Procurement, and Go-To-Market. It's a collective effort to ensure we have top-notch systems and deliver exceptional support for them.
Our Team's Favorite Perks and Benefits
- Experience Bonus program offering unique experiences on the 1-year anniversary with the company.
- Global Wellness Reimbursement program to support employee wellness.
- Global Mental Health Benefit through Ginger, providing 24/7 mental health support for employees and their dependents.
- Funding/reimbursements for Salesforce.com certifications.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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